Jay Singh
Summary
Dynamic and results-oriented Business Analyst with a proven track record of driving operational efficiency and optimizing IT systems to align with organizational objectives. Possessing a strong blend of technical expertise and business acumen, adept at bridging the gap between IT functionality and operational requirements. Skilled in analyzing complex business processes, identifying areas for improvement, and implementing strategic solutions that enhance productivity.
Overview
3
3
years of professional experience
Work History
It/Operations Business Analyst
Coolpak Coolstores Ltd
, Rolleston
01.2023 - Current
- Collaborated with stakeholders across departments to define requirements for new projects.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Developed reports using SQL queries to track progress against key performance indicators.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
Project Coordinator/ Business Analyst
Coolpak Coolstores
, Rolleston
06.2021 - 01.2023
- Project Coordinator for Automated Storage & Retrieval Systems (AS/RS).
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Crafted user-friendly guides, manuals, tutorials, or instructional videos to facilitate smooth adoption for BAU.
Education
Prince2 Practitioner
Axelos
11-2023
Some College (No Degree) - Accounting And Finance
University of Canterbury
Christchurch, NZSkills
- Gap analysis
- Business Planning
- Data Mapping
- Operations Analysis
- Project Management
- HTML and CSS
- Microsoft Office Suite
- SQL mastery
Timeline
It/Operations Business Analyst
Coolpak Coolstores Ltd
01.2023 - Current
Project Coordinator/ Business Analyst
Coolpak Coolstores
06.2021 - 01.2023
Prince2 Practitioner
Axelos
Some College (No Degree) - Accounting And Finance
University of Canterbury
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