Summary
Overview
Work History
Education
Skills
Timeline
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Jayaa Karn

Auckland,AUK

Summary

Dedicated Service industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused and highly committed with hardworking mentality to maintain quality of services and products.

Overview

17
17
years of professional experience

Work History

Customer Success Executive

Vaco Binary Semantics
06.2018 - 07.2023
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.

Customer Service Representative

Hyperquality
06.2006 - 12.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Arts

AISSCE
India

Skills

  • Define Customer Needs
  • Chat Platforms
  • Consultative Selling Techniques
  • Determine System Requirements
  • Managing Multiple Tasks
  • Problem-Solving Ability
  • Service-Orientation
  • Customer Service
  • Calm and Professional Under Pressure

Timeline

Customer Success Executive

Vaco Binary Semantics
06.2018 - 07.2023

Customer Service Representative

Hyperquality
06.2006 - 12.2007

Arts

AISSCE

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Jayaa Karn