Jayanti Rana Magar
Taupo,WKO
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Food and Beverage Supervisor
Millennium Hotels & Resorts
03.2022 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Dual Rate (Waiter & Shift Manager)
SKYCITY Entertainment Group
01.2018 - 01.2022
- Identified training needs for new hires, designing customized onboarding programs that ensured rapid integration into the workforce.
- Increased guest satisfaction by closely monitoring staff performance and providing timely feedback.
- Ensured smooth operations during high-volume periods with efficient delegation of tasks.
- Maintained a safe and secure gaming environment by enforcing strict adherence to company policies and procedures.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
FOH Team Leader
Satya Chai Lounge
06.2017 - 08.2019
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry
- Handled complaints, settled disputes and resolved customer conflicts
- Maintained loyal patronage by implementing guest appreciation initiatives
Education
Diploma Level 5 & 6 - Hospitality And Tourism Management
Aspire2international
Auckland, NZ06-2019
Skills
- Cost control
- Banquet operations
- Beverage making
- Ordering supplies
- Table service
- Inventory management
- Staff leadership
- Customer service
- Food safety understanding
- Point of sale POS software
Timeline
Food and Beverage Supervisor
Millennium Hotels & Resorts
03.2022 - Current
Dual Rate (Waiter & Shift Manager)
SKYCITY Entertainment Group
01.2018 - 01.2022
FOH Team Leader
Satya Chai Lounge
06.2017 - 08.2019
Diploma Level 5 & 6 - Hospitality And Tourism Management
Aspire2international
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