Jaycee-Lee Ross
156 Owaka Highway, Balclutha,New Zealand
Summary
Dedicated Customer Service Representative with proven track record in delivering exceptional support and resolving inquiries. Expertise in communication, problem-solving, and relationship management, leading to improved customer satisfaction and loyalty. Committed to enhancing team performance to contribute to company success. Recognised for high productivity and efficient task completion in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Assistant
Hillfoot Farms LTD
Warepa, South Otago
06.2021 - 03.2025
- Milked 900 Smaxtec bolused cows through advanced rotary cowshed with ACR technology.
- Identified and resolved health issues and lameness among cows promptly.
- Treated mastitis cases and managed sick cows proactively during the season.
- Carried out essential farm duties such as paddock setup, shed cleaning, and monthly plant checks.
- Oversaw young stock management and winter crop feeding while ensuring proper measurements of feed.
- Facilitated training programs for new staff to boost operational proficiency.
- Executed tractor tasks including feeding distribution and silage preparation through mowing.
- Utilised Merlo telehandler for various logistical operations on the farm.
Assistant Herd Manager
Riverlands KoTorp
Popotunoa, Clydevale
02.2020 - 06.2021
- Milked 600 cows in rotary shed without cup removers, utilising manual teat spray.
- Identified and treated health issues, including mastitis and lameness.
- Executed general farm duties, including paddock setup and shed cleaning.
- Managed feeding of young stock during winter months.
- Assisted in training new staff to ensure operational efficiency.
Farm Assistant
Westridge Farm
Clinton, South Otago
07.2019 - 02.2020
- Milked 750 cows on a regenerative farm using rotary cowshed equipped with Protrack and auto teat spray.
- Detected and treated mastitis along with other health issues promptly.
- Executed general farm tasks including paddock setup, cow herding, and equipment cleaning.
- Managed winter crop feeding to ensure adequate nutrition for livestock.
- Topped paddocks to promote healthy pasture growth.
Customer Service Representative/Storeperson
Corys Electrical
Balclutha, South Otago
10.2018 - 07.2019
- Assisted customers with inquiries to enhance service experience.
- Processed incoming and outgoing goods, ensuring accurate documentation.
- Conducted checks on received goods for discrepancies and damages.
- Executed invoice management, picking, packing, and dispatching of orders.
- Utilised M3 and Microsoft Office for maintaining up-to-date records.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supported sales team members to drive growth and development.
- Participated in stock-takes, cycle counts, and inventory replenishment activities.
- Maintained cleanliness and organisation of branch and yard environments.
Part-time Checkout Assistant Afterschool
New World Balclutha
Balclutha, South Otago
01.2016 - 01.2018
- Assisted customers with inquiries to ensure positive in-store experiences.
- Conducted end-of-day cash reconciliation from till.
- Participated in stock replenishment and maintained organised aisles and shelving.
- Provided lottery customer service and facilitated sales transactions.
- Operated tills efficiently during busy periods.
- Assisted with special promotions throughout the store.
Babysat
Multiple families
Kaka Point, Balclutha, South Otago
01.2015 - 01.2018
- Supervised 3 young children during childcare activities
- Greeted parents upon arrival home from work and providing updates on the day's events.
- Organised various activities, games, crafts and outings to keep children entertained.
- Maintained safe play environment.
- Responsibly watched children while parents were out.
- Established trust through consistent communication with both parents and kids.
Education
NCEA Level 1 & 2 Completed With Merit Endorsed Overall in Accounting And Geography -
South Otago High School
Balclutha, South Otago01.2019
Skills
- Effective communication
- Collaboration and teamwork
- Empathy and compassion
- Adaptability and learning
- Organisational skills
- Punctuality
- Strong work ethic
Personal Information
Date of Birth: 22/09/2001
Affiliations
- Hiking and being outdoors in nature, beaches, bush-walks - any of the likes of that!
- Spending time with family and friends
- Photography
References
- Mia McLachlan, 03 4157346
- Georgina Madden, 0272509897
- Rhonda Bamford, 0276230965
Timeline
Senior Assistant
Hillfoot Farms LTD
06.2021 - 03.2025
Assistant Herd Manager
Riverlands KoTorp
02.2020 - 06.2021
Farm Assistant
Westridge Farm
07.2019 - 02.2020
Customer Service Representative/Storeperson
Corys Electrical
10.2018 - 07.2019
Part-time Checkout Assistant Afterschool
New World Balclutha
01.2016 - 01.2018
Babysat
Multiple families
01.2015 - 01.2018
NCEA Level 1 & 2 Completed With Merit Endorsed Overall in Accounting And Geography -
South Otago High School
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