Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jayde Morris

Paerata,AUK

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

17
17
years of professional experience

Work History

Body Corporate Manager

Boutique Body Corporates Ltd
01.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

Sales Support Administrator

Boutique Body Corporates Ltd
01.2020 - 01.2021
  • Developed solutions to sales challenges and maximized business opportunities.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Organized promotional events and interacted with community to increase sales volume.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Receptionist

Boutique Body Corporates Ltd
01.2019 - 2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Short Haul Consultant, Long Haul Consultant, Cruise Consultant

Hello World
03.2012 - 12.2018
  • Certificate in Sabre and Sabre Account Manager
  • Certificate in Travelport
  • During my 5 years at helloworld I progressed from selling short haul destinations (Trans Tasman and the South Pacific), through to mid haul (Asia and Hawaii) then on to long haul destinations (The United States, Europe and the UK).

Restaurant - Waitress

01.2007 - 03.2012
  • Waited on customers
  • Cash handling and till work
  • Managed customers orders
  • Royal Oak Shopping Mall

12.2006 - 12.2010
  • Assisted customers
  • Supervised other employees

Education

Introducing flight attending National Certificate in Travel and Tourism Core Skills -

International Travel College
2011

National Certificate in Travel level 3 Amadeus Computer Reservations Certificate National Certificate in Travel level 4 National Certificate in Computing level 3 -

Skills

  • Customer Care
  • Customer Satisfaction
  • Superior Customer Service
  • Quality Control Measures
  • Oversee Administrative Functions
  • High-Volume Dining
  • Stocking and Replenishing
  • Guest Inquiries

Additional Information

AWARDS


Individual awards:

  • Making a Difference Award


Team awards:

  • GO Holidays Million Dollar Store
  • GO Holidays 1.5 Million Dollar Store
  • Top sales for Fiji Airways
  • Most improved for Hawaiian Airlines
  • Most improved for Regent Seven Seas Cruises

Timeline

Body Corporate Manager

Boutique Body Corporates Ltd
01.2021 - Current

Sales Support Administrator

Boutique Body Corporates Ltd
01.2020 - 01.2021

Receptionist

Boutique Body Corporates Ltd
01.2019 - 2020

Short Haul Consultant, Long Haul Consultant, Cruise Consultant

Hello World
03.2012 - 12.2018

Restaurant - Waitress

01.2007 - 03.2012

12.2006 - 12.2010

Introducing flight attending National Certificate in Travel and Tourism Core Skills -

International Travel College

National Certificate in Travel level 3 Amadeus Computer Reservations Certificate National Certificate in Travel level 4 National Certificate in Computing level 3 -

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Jayde Morris