Jayesh Unhavane
Summary
Experienced and service-driven Hotel Duty Manager with a strong background in both front office operations and housekeeping management. Proven ability to lead diverse teams, resolve guest concerns promptly, and ensure smooth coordination between departments to maintain high service standards. Skilled in room inspections, staff training, shift supervision, and maintaining cleanliness and presentation across the property. Committed to delivering exceptional guest experiences while upholding brand reputation and operational efficiency. Known for a hands-on approach, adaptability, and dedication to continuous improvement in all areas of hotel operation
Overview
9
9
years of professional experience
Work History
Night Manager
Millennium and Copthorne Hotels and Resorts
2022.10 - Current
- In my current position as a Night Manager, I have the opportunity to closely collaborate with the Front Office Manager to ensure smooth overnight operations. This collaboration involved overseeing nightly tasks, managing staff, resolving guest issues, and coordinating with other departments to maintain high standards of service. Working alongside the Front Office Manager provided me with valuable insights into effective front desk management and contributed to my overall understanding of hospitality operations.
- 1. Developed and implemented procedures for staff to handle customer complaints efficiently.
- 2. Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- 3. Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- 4. Created reports summarizing daily operations activities such as sales figures, cash flow management.
- 5. Managed emergency situations such as fires, medical emergencies or criminal activity.
Night Auditor
Holiday Inn Remarkables Park
2022.03 - 2022.10
- Conduct nightly audits of guest accounts to ensure accuracy and completeness.
- Balance and reconcile all revenue and settlement accounts, including cash, credit card transactions, and room charges.
- Prepare and distribute daily financial reports to management for review.
- Identify and rectify any discrepancies or errors in financial transactions.
Housekeeping Team Leader
St. Moritz MGallery Queenstown
2022.02 - 2022.03
- Supervise and direct the activities of the housekeeping team, including room attendants, housekeepers, and laundry staff.
- Assign duties and responsibilities to team members based on occupancy levels, priorities, and special requests.
- Provide training and coaching to new team members, ensuring they understand the proper procedures and standards for cleaning and guest service.
- Respond promptly and courteously to guest requests, inquiries, and complaints, taking appropriate action to resolve issues and ensure guest satisfaction.
- Anticipate and address guest needs proactively, going above and beyond to exceed expectations and create memorable experiences.
- Collaborate with other departments, such as front office and maintenance, to coordinate guest requests and ensure seamless service delivery.
Housekeeping Supervisor
The Metrotel
2019.09 - 2021.03
- Supervise, train, and mentor housekeeping staff, including room attendants, housekeepers, and janitorial personnel.
- Assign duties and responsibilities to team members, ensuring equitable distribution of tasks and adherence to established procedures.
- Conduct regular performance evaluations, provide feedback, and identify opportunities for training and development.
Housekeeping Attendant
Sofitel Mumbai BKC
2016.05 - 2017.08
- Checking rooms for supplies and restocking items like toilet paper or soap.
- Maintaining regular communication with other housekeeper attendants and management.
- Greeting guests and responding to their concerns or questions.
- Sweeping, vacuuming, and mopping floors regularly.
- Dusting and polishing furniture and other items in the room.
- Maintaining a clean, stocked, and organized housekeeping cart.
- Changing sheets, pillowcases, and blankets.
- Restocking drinks and food items in the room's minibar.
- Checking the room for technical or safety issues and reporting them to maintenance.
Education
Bachelor - Hotel Management and Catering Technology
Pune University
India2016
Graduate Diploma - undefined
Pacific International Hotel Management School
New Plymouth01.2021
Skills
- Critical Thinking and Problem Solving
- Leadership
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Effective Time Management
- Fast Learner
- Microsoft Office
- Property Security
- Reservations Management
- Guest Relations
Hobbies and Interests
Playing cricket, badminton
LANGUAGES
English
References
Will be provided on request
Timeline
Night Manager
Millennium and Copthorne Hotels and Resorts
2022.10 - Current
Night Auditor
Holiday Inn Remarkables Park
2022.03 - 2022.10
Housekeeping Team Leader
St. Moritz MGallery Queenstown
2022.02 - 2022.03
Housekeeping Supervisor
The Metrotel
2019.09 - 2021.03
Housekeeping Attendant
Sofitel Mumbai BKC
2016.05 - 2017.08
Graduate Diploma - undefined
Pacific International Hotel Management School
Bachelor - Hotel Management and Catering Technology
Pune University