Jaylan Robinson
Auckland,AUK
Summary
Helpful Call Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanour to convey positive company image.
Overview
9
9
years of professional experience
Work History
Bartender
Milford Cruising Club
2021.02 - 2022.08
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Call Operator
Debitsuccess
2019.06 - 2019.11
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
- Enhanced team productivity by consistently meeting performance metrics and setting a positive example for peers.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
Producer's Assistant
Countdown Supermarket
2018.10 - 2019.04
- Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
- Maintained a visually appealing and well-stocked fresh produce department for enhanced customer experience.
- Collaborated with team members to ensure efficient inventory management and restocking of fresh produce items.
- Assisted customers with special requests, locating desired items, and sharing information on product quality, storage, and preparation techniques.
- Contributed to store sales goals by promoting seasonal fruits and vegetables through engaging displays and informative signage.
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
- Upheld strict sanitation standards by regularly cleaning shelves, bins, and display areas in the fresh produce department.
Crew Hand
Sanford Limited
2017.09 - 2017.09
- Enhanced team efficiency by coordinating crew tasks and distributing workload evenly.
- Improved project completion rate by effectively managing time and resources for each task.
- Maintained safe working conditions with regular safety checks and adherence to guidelines.
- Increased customer satisfaction through prompt service and courteous interactions with patrons.
Newspaper Delivery Person
New Zealand Herald
2014.01 - 2014.06
- Increased customer satisfaction by ensuring timely and accurate delivery of newspapers to subscribers.
- Contributed to the growth of the newspaper''s circulation through consistent and reliable deliveries.
- Maintained a high standard of professionalism while interacting with customers and addressing their concerns.
- Ensured proper handling of newspapers, preventing damage during transportation and delivery.
Education
No Degree - Accounting And Finance
University of Auckland
Auckland, NZNo Degree -
Rosmini College
Takapuna, NZ12.2018
Skills
- Clear and Effective Communication
- Customer Service Orientation
- Retail Merchandising
- Inventory Management
- Complaint Resolution
- POS System Operation
- Cash handling expertise
- Telephone etiquette
- Problem-solving abilities
- Empathy and understanding
Boxing, Jiu Jitsu, Mixed Martial Arts, Content Creation, Cooking, Chess
I grew up with little confidence in myself and through exposure to Mixed Martial Arts I became more confident in my own skin. I learned the disciplined approach of a Martial Artist and the beauty in combat. I make content for others online to enjoy with the intent of helping others learn from mistakes I have made in my own life. I love to cook all types of food but I don't like doing the dishes after. I enjoy playing Chess because like combat it has elements of competitiveness and challenges me in a way I enjoy.
Timeline
Bartender
Milford Cruising Club
2021.02 - 2022.08
Call Operator
Debitsuccess
2019.06 - 2019.11
Producer's Assistant
Countdown Supermarket
2018.10 - 2019.04
Crew Hand
Sanford Limited
2017.09 - 2017.09
Newspaper Delivery Person
New Zealand Herald
2014.01 - 2014.06
No Degree - Accounting And Finance
University of Auckland
No Degree -
Rosmini College
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