Jaylee Kapa
Meadowlands, Auckland ,AUK
Summary
Dynamic and engaging professional with a proven track record in fast-paced environments, from managing The Pub to instructing at Hilton Brown Swimming. Excelled in customer service and multitasking, significantly enhancing customer satisfaction and loyalty. Skilled in responsible alcohol service and effective communication, adept at fostering positive relationships and ensuring operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
The Pub
09.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting for the end of each shift.
- Performed opening duties, setting up for upcoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Store Manager
Petal Cupcakes
09.2022 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Generated schedules based on employee availability and business requirements.
- Conducted comprehensive training for newly hired employees in sales, deliveries, and customer service practices.
- Executed icing and decoration processes adhering to professional standards.
Swim Instructor
Hilton Brown Swimming
09.2023 - 05.2024
- Provided an encouraging, exciting, and comfortable environment for my students, while ensuring their safety.
- implemented water safety into all of my lessons.
- Guided classes tailored to all proficiency levels.
Education
Ncea Level 1,2 And 3 -
Avondale Highschool
Avondale, AUKLevel 4 Aviation And Flight Attendant Certificate - Aviation
New Zealand School of Tourism
Auckland, AUK2023
Hospitality Level 3 And 4 -
Culinary Collective
CBD Auckland 2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Safe food handling procedures
- Problem solving
- Organization
- Time management and multitasking
Certification
- Managers certificate
- Liquor controller qualification
- First aid certificate
- Safe boating certificate
- Level 3 and 4 ncea hospitality completed at the culinary collective
- Level 4 aviation and flight attendant certificate completed at Nz school of tourism
- Level 1,2 and 3 ncea completed at Avondale college
Accomplishments
- Currently hold a mangers certificate
- Currently obtains a first aid certificate
Timeline
Bartender
The Pub
09.2024 - Current
Swim Instructor
Hilton Brown Swimming
09.2023 - 05.2024
Store Manager
Petal Cupcakes
09.2022 - 09.2023
Ncea Level 1,2 And 3 -
Avondale Highschool
Level 4 Aviation And Flight Attendant Certificate - Aviation
New Zealand School of Tourism
Hospitality Level 3 And 4 -
Culinary Collective
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