Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jaymee Su'a-Hu'akau

Mangere,AUK

Summary

I am a hardworking, flexible individual who loves dealing with people of all ages and cultures. Have been dealing with customers and people professionally for over 28 years and can handle any situation that arises. I always conduct myself with professionalism, am a strong communicator with the skills to make things happen, building a positive rapport with shareholders, stakeholders and communities is a strength as working together as a team is key to make better outcomes together. I believe in roles that are challenging and rewarding where I'm can expand knowledge and skills, at the same time pass on this knowledge and skills onto others. Work well within teams as well as independently, open to new implementation of new initiative and ideas for growth and development within an organization. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player and have the ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

DIRECTOR

Pacific Harvest Contractors LTD
01.2014 - Current
  • Employ seasonal workers
  • Liaise with growers for work
  • PAYE
  • Invoices
  • Financial statements and payroll

Airline Reservation Agent

Qantas Airways
03.2022 - 11.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Education Tutor

Mt Eden Prison
07.2018 - 12.2021
  • Planning classroom activities and programs
  • External and Internal relationship build
  • Outbound & Inbound call taking
  • Assessing inmates on literacy & numeracy
  • Communication with stakeholders applying for funding to run programs
  • Working with community schools for wrap around programs of youths

Care & Protection Social Worker

Ministry for Vulnerable Children Oranga Tamariki
12.2015 - 01.2018
  • Writing affidavits and other court documents
  • Minding children during access with carers
  • Eight weekly visits with children
  • Managing a big caseload
  • Uplifts and ensuring children/youth are placed in safe and secure places.

Tutor & Assessor

Best Pacific Institute of Education
04.2011 - 01.2015
  • Certificate Travel, Tourism & Technology Level 3
  • Teaching and assisting youth to complete their tertiary education
  • Implemented reading and writing workshops to increase student literacy and support school reading programs
  • Working with stakeholders and local communities for the betterment of youth
  • Organizing graduations
  • Marking and assessing unit standards for NZQA & Service IQ
  • Lesson planning & Delivery of units Mentoring and training new Travel & Tourism tutors
  • Planning and conducting excursions relevant to the program
  • Motivation and empowering staff & students
  • Moderation & meeting TEC requirements
  • Liaising and networking with communities
  • Creating resources for the Travel & Tourism program
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service
  • Developed program to work with students and increase interest in higher learning
  • Assisted in developing student-led after-school tutoring program to teach under- privileged students.

Banking Consultant

National Bank of N.Z
03.2006 - 01.2011
  • General banking queries
  • Up-selling products
  • Opening / Closing accounts
  • Suggestion selling and upgrading accounts to suit each individual
  • Call Centre inbound & outbound calls
  • Financial advice

Valet

Air New Zealand
01.2010 - 03.2010
  • Did various shifts with check in and at the Air New Zealand Valet parking.

Reservations Consultant

Freedom Air International
02.2001 - 01.2006
  • Booking travel arrangements
  • At times sold travel insurance
  • Managed the floor when team leaders were in meetings making sure grades were being met and staff went on breaks on-time
  • Trained new staff
  • Dealt with email responses from customers and agents
  • Printed itineraries and UMNR packs
  • Dealt with disrupts Amendments and cancellations of tickets
  • Was involved with the Health & Safety committee.

Customer Service Agent

Air New Zealand
01.2000 - 02.2001
  • Assisting passenger’s check-in using the self-kiosk
  • Assisting with general travel requirements
  • Assisting with delays and re-schedules
  • Bookings and Ticketing
  • Call Centre call taker – Inbound & Outbound

Customer Service Agent

SITEL Corporation
01.1998 - 01.2000
  • Emergency 111 calls
  • Inbound & Outbound international toll call
  • Domestic & International directory
  • Topping up mobiles & Yabba cards

HR Work Experience

Air New Zealand
01.1998 - 04.1998
  • Assisted with filing and helped with phone reference checks, also data entry.

Education

Bachelor of Social Services - Practice

Te Wananga O Aotearoa
Mangere, AUK
2015

National Certificate in Aviation -

Air New Zealand Aviation Airport
Auckland Airport
2010

National Certificate in Travel & Tourism Level 3 Advance Certificate in Travel Travel - Tourism

Best Training Auckland
Manukau
2001

High School Diploma -

Auckland Girls Grammar School
1998

Skills

  • Managing classroom for diverse populations
  • Strong collaborator
  • Leadership
  • Customer Service guru and support
  • Domestic and International Experience
  • Multi-Task
  • Attention to Detail
  • Multitasking and Organization
  • Problem-Solving
  • Valid Driver's License

Additional Information

I am currently volunteering within the community as a Rugby Junior Delegate and have been working with children and youth to be active and learn the game of rugby for the past 15 years.

Languages

Samoan
Native or Bilingual

Timeline

Airline Reservation Agent

Qantas Airways
03.2022 - 11.2023

Education Tutor

Mt Eden Prison
07.2018 - 12.2021

Care & Protection Social Worker

Ministry for Vulnerable Children Oranga Tamariki
12.2015 - 01.2018

DIRECTOR

Pacific Harvest Contractors LTD
01.2014 - Current

Tutor & Assessor

Best Pacific Institute of Education
04.2011 - 01.2015

Valet

Air New Zealand
01.2010 - 03.2010

Banking Consultant

National Bank of N.Z
03.2006 - 01.2011

Reservations Consultant

Freedom Air International
02.2001 - 01.2006

Customer Service Agent

Air New Zealand
01.2000 - 02.2001

Customer Service Agent

SITEL Corporation
01.1998 - 01.2000

HR Work Experience

Air New Zealand
01.1998 - 04.1998

Bachelor of Social Services - Practice

Te Wananga O Aotearoa

National Certificate in Aviation -

Air New Zealand Aviation Airport

National Certificate in Travel & Tourism Level 3 Advance Certificate in Travel Travel - Tourism

Best Training Auckland

High School Diploma -

Auckland Girls Grammar School
Jaymee Su'a-Hu'akau