Jayne Smith
Peppermint Grove Beach,Australia
Summary
I am seeking employment within the field of Aged Care Support Worker. My preference is work with clients to assist them to remain in their own homes. From Enrolled Nurse to hospitality business owner and more recently working as a Support Worker, I have 40+ 30 + years of service experience with a focus on providing high quality people care. I am a motivated team member with a pleasant nature and strong work ethic. I have spent most of my life living in rural Western Australia and fully understand the challenges this can bring for me, never mind how difficult it can be for our ageing population. I am pleased to be of assistance and know my hard work is helping clients live independently in their own home for as long as possible. For the last five two years I have worked with Belong at Home/Community Home Care Donnybrook as a Support Worker for older adults. I am passionate about ensuring our ageing population is respected and well cared for. I possess the Medication Competency and am currently using it daily. This competence means I understand an individual's health and social needs. I also provide support to elderly people by assisting with daily activities and personal tasks. This often includes providing support with eating, showering, dressing, tidying and cleaning. I qualified as an Enrolled Nurse in 1982 and spent many years dedicated to the caring profession, including roles at Albany Regional Hospital and Glenn Craig Nursing Home in Albany.
Overview
18
18
years of professional experience
Work History
TEAM LEADER
Belong at Home/Community Home Care
04.2018 - Current
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
RETAIL ASSISTANT
Rustico
02.2017 - 04.2018
- Manage the store solely on a causal basis
- Product knowledge, open and close the store, resolve issues as they occur, customer refunds, end of day balancing and ensuring all food handling and OHS procedures are adhered to
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Managed efficient cash register operations.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
OWNER/STORE MANAGER
IGA & Cellarbrations
10.2010 - 07.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
NURSING ASSISTANT
BethAvon Hostel
05.2007 - 10.2010
- Provide care for multiple patients on all required wards including palliative care and general, liaise with doctors to work in multi-disciplinary team, build relationships with patients and their families and complete all duties in line with the organisation’s code of conduct and OHS procedures including medication competency
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimise treatment planning and care delivery.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Certificate III Individual Support - Ageing
01.2017
Approved Manager and Responsible Service of Alcohol -
Provide Cardiopulmonary Resuscitation -
01.2022
Provide First Aid -
01.2022
Managing Behaviour of Concern -
Alzheimer’s Australia
01.2004
Enrolled Nurse -
01.1982
Skills
- Enthusiastic Team Member
- Occupational Health and Safety Trained
- Time Management
- Excellent written and oral communication
- Good listening and communication skills
- Ability to understand and follow policies and procedures
- Good writing skills to fill in care plans
Introduction
I am seeking employment within the field of Aged Care Support Worker. My preference is work with clients to assist them to remain in their own homes. From Enrolled Nurse to hospitality business owner and more recently working as a Support Worker, I have 40+ 30 + years of service experience with a focus on providing high quality people care. I am a motivated team member with a pleasant nature and strong work ethic. I have spent most of my life living in rural Western Australia and fully understand the challenges this can bring for me, never mind how difficult it can be for our ageing population. I am pleased to be of assistance and know my hard work is helping clients live independently in their own home for as long as possible. For the last five two years I have worked with Belong at Home/Community Home Care Donnybrook as a Support Worker for older adults. I am passionate about ensuring our ageing population is respected and well cared for. I possess the Medication Competency and am currently using it daily. This competence means I understand an individual's health and social needs. I also provide support to elderly people by assisting with daily activities and personal tasks. This often includes providing support with eating, showering, dressing, tidying and cleaning. I qualified as an Enrolled Nurse in 1982 and spent many years dedicated to the caring profession, including roles at Albany Regional Hospital and Glenn Craig Nursing Home in Albany.
Timeline
TEAM LEADER
Belong at Home/Community Home Care
04.2018 - Current
RETAIL ASSISTANT
Rustico
02.2017 - 04.2018
OWNER/STORE MANAGER
IGA & Cellarbrations
10.2010 - 07.2016
NURSING ASSISTANT
BethAvon Hostel
05.2007 - 10.2010
Approved Manager and Responsible Service of Alcohol -
Provide Cardiopulmonary Resuscitation -
Provide First Aid -
Managing Behaviour of Concern -
Alzheimer’s Australia
Enrolled Nurse -
Certificate III Individual Support - Ageing
Similar Profiles
Adam MurphyAdam Murphy
Senior Community Support Worker at Belong At HomeSenior Community Support Worker at Belong At Home
Debra LloydDebra Lloyd
Site Manager at Belong at HomeSite Manager at Belong at Home
Jody FalconJody Falcon
Senior Account Manager for property management at Belong HomeSenior Account Manager for property management at Belong Home