Jaynisha PATEL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Cafe Owner
Peel To Pip
09.2020 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed content across multiple platforms for widest audience reach.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Administrative Manager
Jai Shiv Sai LTD
02.2019 - Current
- Implemented performance management systems to track employee progress and set clear expectations for success.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Improved time-to-fill ratios by optimizing job advertisements, leveraging social media platforms, and utilizing employee referral programs.
- Working closely with immigration and employees to ensure visa requirements are all efficiency met and applications are seamless.
Loan Assessor
Cash Converters
05.2018 - 02.2021
- Complied with regulatory requirements, including the Anti Money Laundering, Privacy Act, Credit Contracts and Consumer Finance Act
- Reviewed and edited loan agreements to ensure accuracy
- Recommended loan approvals and denials based on customer loan application reviews
- Maintained strict confidentiality of bank records and client information
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Documented condition and special features to provide accurate estimations.
Telemarketing Consultant
Unity 4
01.2015 - 01.2016
- Providing advice, information and assistance to callers
- Attempting to resolve all inquiries on first contact with the caller
- Making sure that all telephone calls are answered promptly
- Dealing with a customers' queries, requests or complaints
- Following up customers by calling them back
- Involved in processing forms and applications
- Accurately recording details of calls and issues on logging software
- Having a professional and courteous manner at all times
- Identifying and escalating priority issues or customer complaints
- Sending emails to clients answering their inquiries
- Taking ownership on all calls and queries answered
- Keeping up to date with all campaigns as home-based position requires to be able to make informed decisions without having other staff or managers being present
- Making outbound calls for non-for-profit campaigns
- Managed and recorded all leads from outbound telephone marketing.
Call Centre Team Leader
Contact Centres New Zealand
01.2012 - 01.2015
- Answered customers' questions regarding products, prices and availability
- Consistently exceeded targeted sales goals every shift
- Maintained friendly and professional customer interactions at all times
- Developed and maintained long-term relationships with customers and small business entities
- Gathered and verified all required customer information for tracking purposes
- Managed high call volume with tact and professionalism
- Generated and distributed daily reports and order acknowledgements to appropriate personnel
- Managed 2 teams with 7-15 operators
- Mastery of customer service management systems and databases
- Evaluated consumer reports on a monthly basis
- Identified chronic customer issues by creating and maintaining customer complaint log
- Prepared reports and communication for senior management and clients
- Met or exceeded service and quality standards every review period.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
Store Manager
Oporto
01.2011 - 01.2013
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
- Led and directed team members on effective methods, operations and procedures
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Wellington Girls' College
Diploma - Interior Architecture And Design
Yoobee
Wellington, NZSkills
- Customer service
- Creative problem solver
- Strong client relations
- Exceptional communication skills
- Quality assurance and control
- Social Media Marketing
- Barista skills
- Relationship building and management
- Financial services
- Customer Retention Strategies
- Business Planning
- Verbal and written communication
- Critical Thinking
- HR policies and procedures
- Remote Hiring
- Sales Techniques
References
Available on request.
Languages
English
Hindi
Gujarati
Timeline
Cafe Owner
Peel To Pip
09.2020 - Current
Administrative Manager
Jai Shiv Sai LTD
02.2019 - Current
Loan Assessor
Cash Converters
05.2018 - 02.2021
Telemarketing Consultant
Unity 4
01.2015 - 01.2016
Call Centre Team Leader
Contact Centres New Zealand
01.2012 - 01.2015
Store Manager
Oporto
01.2011 - 01.2013
High School Diploma -
Wellington Girls' College
Diploma - Interior Architecture And Design
Yoobee
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