Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jaysha Swinerd

Te Kauwhata,WKO

Summary

I am a reliable and dedicated employee with over seven years of experience in customer service and communication. Whether working independently or as part of a team, I consistently complete tasks to a high standard. I bring a strong work ethic, adaptability, and excellent interpersonal skills to every role. I am motivated by growth and development opportunities and am eager to contribute my existing skills while continuing to learn. I take pride in being flexible, dependable, and committed to delivering quality work in any environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Branch Supervisor

Avis Budget Group
Hamilton
08.2024 - Current
  • Supervised, coached, and evaluated staff performance.
  • Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
  • Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
  • Explained rental policies to customers and answered questions about contracts and agreements.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • High level of Communication through emailing and Phone calling to customers and supporting locations.
  • Provided guidance and support to branch staff in daily operations.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Implemented filing systems to improve document organization and retrieval.

Car Rental Agent

Avis
Gladstone, QLD, Australia
09.2021 - 01.2024
  • Managed and completed damage claims with verbal and written communication with repairer's and customers.
  • Worked flexible hours and worked weekends alone.
  • Managed multiple tasks in high-volume environment.
  • Explained the terms of rental agreements and policies to customers.
  • Addressed complaints and resolved issues to promote satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to managers.
  • Used multiple systems such as Excel, GUI, Wizard, Operations, MYOB and We-Capture.
  • Thoroughly check vehicles before and after rent for any missed damage or concerns.
  • Organised and maintained filling system.
  • Strong communication through emailing and phone calling with customers and companies.
  • Assisted customers in selecting appropriate car models based on their needs.
  • Welcomed customers, offered assistance and answered questions by providing rates and built positive relationships with regulars.
  • Adapted to workflow changes and implemented continuous process improvement to overcome obstacles.
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.

Restaurant Waiter

Ban Thai Bar & Restaurant
Gladstone, QLD, Australia
01.2021 - 09.2021
  • Worked with POS system to place orders and manage bills.
  • Sustained calm and professional during communications with angry guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste an interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Received and unpackaged and stored incoming food deliveries.
  • Answered and called customers phone orders for bookings and takeaway orders.
  • Helped Kitchen staff with cooking and plating meals.
  • Received RSA certificate to work behind the bar serving alcoholic beverages to customers.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages

Kiwifruit Grader

Trevelyan's Pack & Cool
, Te Puke, BOP
03.2019 - 04.2019
  • Responsibility of following health and safety procedures during shift and entering and leaving pack house.
  • Eye for detail with appropriate grading of Kiwifruit.
  • Fast paced work environment, putting right section of kiwifruit in their own class, to be packed and shipped.
  • Attended regular meetings on updates of kiwifruit processes.

Cashier

Golden Chicken
Gladstone, QLD, Australia
01.2013 - 01.2016
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Greeted customers and provided friendly customer service.
  • Stocked shelves with food items and supplies as needed.
  • Organized order taking station to ensure efficient workflow.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Handled customer complaints in a professional manner while following company policies and procedures.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Checked the quality of raw and cooked foods to ensure that standards were met.
  • Cooked meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Education

Gladstone State High School
QLD, Australia

Hamilton Girl' High School
Hamilton, NZ

Skills

  • Critical Thinking
  • Customer Service
  • Decision Making
  • Teamwork
  • Problem Solving
  • Multitasking

Certification

RSA certificate

Confined Space and Gas testing (2022)

Working At Heights (2022)

References

Ban Thai Bar & Restaurant

Owner: Mark Dunnett - +61 413 744 772

Avis

Director: Richie Hyne - +61 418 794 190

Manager: Tiffany Hyne - +61 403 661 437

Avis Budget Group

Branch Manager: Ashniel Prasad - +64 21226 2587

Timeline

Branch Supervisor

Avis Budget Group
08.2024 - Current

Car Rental Agent

Avis
09.2021 - 01.2024

Restaurant Waiter

Ban Thai Bar & Restaurant
01.2021 - 09.2021

Kiwifruit Grader

Trevelyan's Pack & Cool
03.2019 - 04.2019

Cashier

Golden Chicken
01.2013 - 01.2016

Gladstone State High School

Hamilton Girl' High School

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Jaysha Swinerd