Jayson Herewini
Whanganui,Gonville
Summary
• Sales and Customer Service: Proven track record in telephone sales and customer service, with the ability to meet and exceed KPIs. Skilled at identifying client needs through active listening and tailored solutions.
• Business Coaching: Expertise in conducting discovery calls to assess client needs and guide them toward business success, with a focus on helping clients develop and implement effective strategies.
• CRM Proficiency: Advanced user of Go High Level CRM, with experience setting up lead generation funnels, automating workflows, and managing client interactions.
• Data Analysis: Strong ability to analyze sales data and trends to optimize performance and strategies, ensuring informed decision-making and continuous improvement.
• Relationship Building: Skilled at quickly forming strong relationships with clients and students, providing clear guidance and support through complex processes or systems.
• Self-Management and Team Collaboration: Capable of working independently to achieve high standards and KPIs, while also thriving in collaborative team environments.
• Technical Skills: Degree in Computer Graphic Design with a deep understanding of the tourism and hospitality industries, further enhancing adaptability in various professional contexts.
Overview
27
27
years of professional experience
Work History
Foreclosure Recovery Specialist
Foreclosure Academy
United States
02.2024 - Current
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
- Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
- Engaged with prospective customers to qualify product fit via multiple channels.
Pouako - Support Lecturer
Te Wānanga Ō Aotearoa
Whanganui, MWT
02.2020 - 12.2023
- Utilized distance learning technology to instruct students remotely.
- Adapted quickly to shifting educational landscapes during remote learning periods, leveraging digital tools to engage students via virtual platforms while maintaining a high level of academic rigor.
- Implemented instructional technologies in course delivery to engage and educate students.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Te Reo Māori Lecturer
Universal College of Learning
Whanganui, MWT
02.2015 - 02.2020
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Maori Pacific Trade Training - Co-ordinator
Private Contract
Whanganui, MWT
02.2012 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved employment placement complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Telephone Account Manager
Office Max
Auckland, AUK
01.2010 - 02.2012
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Telephone Account Manager
Telecom New Zealand
Auckland
03.2003 - 02.2010
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Professional Soldier
New Zealand Defence Force
New Zealand
02.1998 - 02.2000
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the NZ military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
Bachelor of Computer Graphic Design - Computer Graphic Design
Whanganui School of Design
Whanganui02.2003
Skills
- Business Development
- Lead Generation
- Direct Sales
- Research and analysis
- Account Management
- Database Maintenance
- Customer Support
- Live chat support
- Customer Service
- Calm Under Pressure
- Understanding Customer Needs
Timeline
Foreclosure Recovery Specialist
Foreclosure Academy
02.2024 - Current
Pouako - Support Lecturer
Te Wānanga Ō Aotearoa
02.2020 - 12.2023
Te Reo Māori Lecturer
Universal College of Learning
02.2015 - 02.2020
Maori Pacific Trade Training - Co-ordinator
Private Contract
02.2012 - 01.2015
Telephone Account Manager
Office Max
01.2010 - 02.2012
Telephone Account Manager
Telecom New Zealand
03.2003 - 02.2010
Professional Soldier
New Zealand Defence Force
02.1998 - 02.2000
Bachelor of Computer Graphic Design - Computer Graphic Design
Whanganui School of Design