Jayson Herewini
Whanganui,Gonville
Summary
• Sales and Customer Service: Proven track record in telephone sales and customer service, with the ability to meet and exceed KPIs. Skilled at identifying client needs through active listening and tailored solutions.
• Business Coaching: Expertise in conducting discovery calls to assess client needs and guide them toward business success, with a focus on helping clients develop and implement effective strategies.
• CRM Proficiency: Advanced user of Go High Level CRM, with experience setting up lead generation funnels, automating workflows, and managing client interactions.
• Data Analysis: Strong ability to analyze sales data and trends to optimize performance and strategies, ensuring informed decision-making and continuous improvement.
• Relationship Building: Skilled at quickly forming strong relationships with clients and students, providing clear guidance and support through complex processes or systems.
• Self-Management and Team Collaboration: Capable of working independently to achieve high standards and KPIs, while also thriving in collaborative team environments.
• Technical Skills: Degree in Computer Graphic Design with a deep understanding of the tourism and hospitality industries, further enhancing adaptability in various professional contexts.
Overview
27
27
years of professional experience
Work History
Foreclosure Recovery Specialist
Foreclosure Academy
02.2024 - Current
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
- Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
- Engaged with prospective customers to qualify product fit via multiple channels.
Pouako - Support Lecturer
Te Wānanga Ō Aotearoa
02.2020 - 12.2023
- Utilized distance learning technology to instruct students remotely.
- Adapted quickly to shifting educational landscapes during remote learning periods, leveraging digital tools to engage students via virtual platforms while maintaining a high level of academic rigor.
- Implemented instructional technologies in course delivery to engage and educate students.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Te Reo Māori Lecturer
Universal College of Learning
02.2015 - 02.2020
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Maori Pacific Trade Training - Co-ordinator
Private Contract
02.2012 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved employment placement complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Telephone Account Manager
Office Max
01.2010 - 02.2012
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Telephone Account Manager
Telecom New Zealand
03.2003 - 02.2010
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Professional Soldier
New Zealand Defence Force
02.1998 - 02.2000
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the NZ military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
Bachelor of Computer Graphic Design - Computer Graphic Design
Whanganui School of Design
Whanganui02.2003
Skills
- Business Development
- Lead Generation
- Direct Sales
- Research and analysis
- Account Management
- Database Maintenance
- Customer Support
- Live chat support
- Customer Service
- Calm Under Pressure
- Understanding Customer Needs
Timeline
Foreclosure Recovery Specialist
Foreclosure Academy
02.2024 - Current
Pouako - Support Lecturer
Te Wānanga Ō Aotearoa
02.2020 - 12.2023
Te Reo Māori Lecturer
Universal College of Learning
02.2015 - 02.2020
Maori Pacific Trade Training - Co-ordinator
Private Contract
02.2012 - 01.2015
Telephone Account Manager
Office Max
01.2010 - 02.2012
Telephone Account Manager
Telecom New Zealand
03.2003 - 02.2010
Professional Soldier
New Zealand Defence Force
02.1998 - 02.2000
Bachelor of Computer Graphic Design - Computer Graphic Design
Whanganui School of Design
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