Jaziah Fraser Sale
Kingston,Wellington
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Project Coordinator
Te Puni Kōkiri
Lambton Quay, Wellington
07.2023 - Current
- Facilitated meetings with internal teams once a week to discuss requirements for upcoming and current projects.
- Planned and implemented MFA (Multi Factor Authentication) to all users.
- Transitioned 534 users from the Classic Microsoft Teams Client to the New Microsoft Teams.
- Reviewed deliverables prepared by team before passing to client.
- Lead a full audit on all our Licenses to save the ministry money.
- Created project plan for Windows 11 rollout to all users.
- Created testing checklist and test plan for rolling out new HP machines.
Systems Administrator
Te Puni Kōkiri
Lambton Quay, Wellington
04.2021 - 07.2023
- Maintained hardware inventory of all physical assets in the data center.
- Implemented network change over from one provider to another for 16 offices (change all the switches, routers and access points.
- Monitored systems performance to identify potential issues and provided solutions as needed.
- Upgraded existing hardware components when necessary to improve system efficiency.
- Provided technical support to end-users across the organization with IT related issues and queries.
- Trained and directed users on correct use of software and hardware within systems.
- Assisted customers in the selection of appropriate software applications from the Microsoft suite.
Technical Business Analyst
Te Puni Kōkiri
Lambton Quay, Wellington
11.2020 - 04.2021
- Assisted in developing training materials for end users on newly implemented systems or services.
- Conducted post-implementation reviews and provided feedback on performance metrics of new applications or systems.
- Created data flow diagrams to illustrate the flow of information through a system or process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Information Technology -
Weltec
Wellington, NZ10-2020
NCEA Level 1, 2 And 3 - Highschool
St Patrick's College
Wellington, NZ11-2017
Skills
- Customer Management
- Critical Thinking
- Organisation skills
- End-User Training
- Technical Support
- Team Player
- Very Articulate
- Network Administration
- Server and System Administration
Timeline
Technical Project Coordinator
Te Puni Kōkiri
07.2023 - Current
Systems Administrator
Te Puni Kōkiri
04.2021 - 07.2023
Technical Business Analyst
Te Puni Kōkiri
11.2020 - 04.2021
Bachelor of Information Technology -
Weltec
NCEA Level 1, 2 And 3 - Highschool
St Patrick's College
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