Summary
Overview
Work History
Education
Timeline
Volunteer work
Duke of Edinburgh
Generic
Jazmin Hill

Jazmin Hill

Upper Hutt,WGN

Summary

I am a highly motivated individual who is determined to grow knowledge and gain experience in the workforce. I am an organized person and have excellent time management skills. I would call myself a bubbly outgoing and friendly person. This has helped me in my current job building good rapport with customers and staff. I am a fast learner and I am able to work independently when needed and find working in a team is great as it allows me to build relationships with my peers and share ideas.

Overview

8
8
years of professional experience

Work History

Service Consultant

ANZ - Wellington Contact Centre
10.2022 - Current
  • Working at ANZ has allowed me to gain an immense amount of experience using banking processes and working in a fast paced environment. I have worked in the ANZ contact for nearly 3 years and have thoroughly enjoyed my time working with ANZ and learning about their purpose and culture. This role has involved

- An 8 week ANZ training programme

- Teaching new employees who are in training

- Bank mail training - Interacting with customers over the phone

- Assisting customers via email

- Using banking systems such as SDA, systematics, Banker workbench, Service delivery platform, workspace and more.

- Assisting customers with their financial needs and offering them with suitable ANZ products.

Full Time

New World
05.2021 - 09.2022
  • Working in a new world has allowed me to be able to work in a fast paced and busy environment, I have also gained further customer service skills, problem solving skills. This role has also taught me how to adapt and work extremely well under pressure. My role at new world was a supervisor, checkout assistant, barista, cafe/lotto

- serving customers

- solving customer inquiries, including phone call inquiries and in store inquiries.

- sorting out my colleague's break times and helping colleagues when they need help during supervisor shifts.

- stocking shelves - cleaning( this included emptying rubbish, cleaning the conveyor belts, kitchen and freezer tops)

- Barista, making coffees and serving gelato

- working in lotto

Hair Assistant

Peaches Hair Design
02.2018 - 03.2020
  • Working at peaches and jacks place has allowed me to become a more confident person, I have also gained social skills whilst working with the public and providing good service. This role involves

- Answering incoming phone calls

- General cleaning

- Serving customers

- Assisting senior hairstylists with small tasks i.e, washing, making clients tea or coffee and setting up workstations for future appointments


Education

Sacred Heart College
01.2021

Timeline

Service Consultant

ANZ - Wellington Contact Centre
10.2022 - Current

Full Time

New World
05.2021 - 09.2022

Hair Assistant

Peaches Hair Design
02.2018 - 03.2020

Sacred Heart College

Volunteer work

Message from Expedition Leader (Jenny) from World Challenge: Jazmin has recently spent three weeks on expedition in Vietnam with World Challenge, along with 13 other young females (Dec 2019). The team was accompanied by an Expedition Leader and a School Leader. World Challenge offer expeditions that aim to be student led, where challengers will work both as part of the team and as a leader. The experience provides the opportunity for individuals to experience a different culture, develop new skills, be challenged, and recognise potential as well as having a great adventure along the way. They will take charge of budgeting, organizing travel, accommodation and so forth. The itinerary saw the team travel from the North to South of Vietnam. Challengers entered the wilderness of Mai Chau for 3 days, initially which offered opportunities to meet with minority groups of individuals who lived in the rural villages as well as trekking through its beautiful landscape. This was before traveling South visiting key sites of cultural and natural significance along the way, and taking part in various activities such as snorkeling, lantern making and cooking lessons as part of their rest and relaxation. The team then began their community engagement phase in the Mekong Delta. In this instance the team made a significant contribution to building a home for a family in a deprived community. The team engaged in various manual tasks, working really hard in humid conditions. They also had the opportunity to get to know members of the local community, learn about their culture and way of life., Jazmin has a wonderfully caring nature, with a clear love for animals. She showed empathy toward others, having some lovely interactions with some children she met during the expedition. While Jazmin was leader, she showed her ability to organize the team, delegate effectively and do some positive decision making. Jazmin challenged herself during the expedition, and reaped the rewards as a result. During the community project phase Jazmin showed her strength and determination. She was not phased by getting stuck in to physically demanding tasks such as mixing cement, shoveling various materials and building. She showed a genuine wish to make a difference to the local community.

Duke of Edinburgh

I have completed my Bronze, silver and gold awards for Duke of Edinburgh and I am currently working towards Gold. During Duke of Edinburgh I have completed a 2 day tramp in Wainuiomata and a 3 day tramp on the Queen Charlotte Track. This was outside of my comfort zone however I gained a lot of confidence and resilience while doing this alongside my peers and really enjoyed the challenge. One of the services I provided was at the salon I now work for – I did voluntary service work and they enjoyed my assistance that I was offered a job which was very rewarding.
Jazmin Hill