JAZMYNE CROFT
Totara Heights,AUK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Knowledgeable and dedicated with extensive experience in the motor vehicle and road transport industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Front Counter Trainer
Vehicle Testing New Zealand
2022.08 - Current
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
Area Customer Service Representative
Vehicle Testing New Zealand
2021.04 - Current
- Frontline servicing of safety certificates (WoF's, VCA's CoF's), vehicle registration, road user administration, safety assessment, driver licensing and driver testing.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Daily cash-up and banking procedures as required including daily and weekly reconciliations.
- Maintain and ensure all documentation and filing systems are up to date and operating effectively.
- Maintain stocks of forms, factsheets, and general safety stock.
Guest Service Officer
Cruisin Motor Homes
2019.04 - 2020.03
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with motor homes.
- Administering check ins and check outs.
- Entering rental agreements and explaining terms and conditions.
- Demonstrating functions of motor homes.
- Selling liability reduction cover and other supplementary products.
- Arranged for transportation to and from airport, train station and events for visitors.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests with a high degree of respect for privacy.
Skills
- Customer Relations
- Staff Training
- Team Development
- Training Development Aptitude
- Process Optimization
- Cash Handling
- Sales Goals
- Scheduling
- Customer Complaint Resolution
- Insurance Knowledge
- Payment processing
- Account management
- Database Management
- Credit card processing
- Recordkeeping strengths
- Stock management
- Professional telephone
- Demeanor
- Money handling abilities
- Stocking and replenishing
- Multi-line phone talent
- Retail store support
Timeline
Front Counter Trainer
Vehicle Testing New Zealand
2022.08 - Current
Area Customer Service Representative
Vehicle Testing New Zealand
2021.04 - Current
Guest Service Officer
Cruisin Motor Homes
2019.04 - 2020.03
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