Jazz Kennedy
Christchurch,CAN
Summary
I am an enthusiastic and reliable professional whom takes pride in providing excellent customer service and creating memorable experiences for clients and customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am a hardworking and passionate individual with strong organizational skills eager to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Rydges Latimer
03.2023 - Current
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Remained focused, calm and professional during peak rush hours.
Duty Manager
FreshChoice
07.2020 - 05.2024
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented customer service policies to enhance satisfaction.
Food and Beverage Attendant
Venues Otautahi
06.2019 - 08.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Processed payments and provided receipts to establish proof of transaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Assisted customers with carry-out service.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Maintained high personal grooming standards and uniform presentation.
Education
Veterinarian Assisting
Ara Institute of Canterbury
Christchurch, NZ02.2023
Skills
- Guest satisfaction
- Guest Relations
- POS System Operation
- Complaint Handling
- Guest service
- Sales strategy
- Sanitation Standards
- Upselling
- Policy Implementation
- Sales Techniques
- Time Management
- Project Management
Timeline
Food and Beverage Server
Rydges Latimer
03.2023 - Current
Duty Manager
FreshChoice
07.2020 - 05.2024
Food and Beverage Attendant
Venues Otautahi
06.2019 - 08.2023
Veterinarian Assisting
Ara Institute of Canterbury
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