Jeana O'Donnell
Cafe Manager
Foxton
Summary
Dedicated and empathetic professional with a proven track record in cafe management, customer relations, and procurement. I excel at solving problems with care and efficiency, building strong connections with customers, and ensuring smooth operations through effective resource management. My passion for creating positive experiences and my keen eye for detail drive my success in dynamic, people-focused environments.
Overview
23
23
years of professional experience
Work History
Business Owner
O'Donnell's Honey Ltd
09.2006 - Current
- Performed various administrative functions, including keeping our accounts updated via Xero.
- Hive management
- Sales
Cafe Manager
Robert Harris Cafe
Foxton, Manawatu-Wanganui
08.2024 - 06.2025
- Manage all cafe operations, including opening and closing procedures, ensuring a welcoming and efficient environment.
- Lead and train a team of staff, fostering a positive, high-performing team culture.
- Enhance customer relations through personalized service and empathetic problem resolution, driving satisfaction and loyalty.
- Oversee till management and daily cash-up processes, ensuring accuracy and adherence to financial protocols.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Procurement/Shop Supervisor
Hometown ITM
02.2023 - 07.2024
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Updated store layout periodically for fresh appearance and improved shopping experience for customers.
- Maintained detailed records of inventory levels, placing orders as needed to ensure optimal stock availability at all times.
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Managed our inwards goods, unpacking and distribution throughout the store.
Retail Salesperson
Christies Jewelers & Watch Repair
10.2022 - 01.2023
- Delivered excellent after-sales support including warranty information provision; fostering customer loyalty.
- Bolstered cross-selling opportunities by proactively identifying complementary products that met customers'' needs.
- Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
- Supported visual merchandising initiatives by creating eye-catching displays that showcased current trends and products effectively.
Concierge/Accounts Recievable
Robertson Prestige
10.2019 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Streamlined account reconciliation processes, enabling faster identification of discrepancies and subsequent resolution efforts.
- Upheld internal controls surrounding the handling of sensitive financial data, ensuring the protection of both company and client information.
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
Home Educator
Ministry Of Education
02.2002 - 10.2017
- Cultivated critical thinking skills among students through inquiry-based lessons and problem-solving activities.
- Enhanced communication skills among students by implementing interactive discussions and debates in the classroom.
- Contributed to curriculum development initiatives that aligned with state standards and promoted best teaching practices.
- Collaborated with fellow educators to share best practices, enhancing overall teaching quality across all subjects.
Skills
Customer Relations & Satisfaction
Till Management & Cash Up
Procurement & Vendor Negotiations
Inventory & Stock Management
Promotional Planning & Merchandising
Microsoft Office Suite
Xero Accounting Software
Problem-Solving & Empathy
Store Layout & Visual Merchandising
Sales & Cross-Selling Strategies
References
Doug Johnson, General Manager/Owner ITM
doug@hometownitm.co.nz
021828111
Rachel Paki, Teacher, Longburn Adventist College
02102337728
Timeline
Cafe Manager
Robert Harris Cafe
08.2024 - 06.2025
Procurement/Shop Supervisor
Hometown ITM
02.2023 - 07.2024
Retail Salesperson
Christies Jewelers & Watch Repair
10.2022 - 01.2023
Concierge/Accounts Recievable
Robertson Prestige
10.2019 - 04.2022
Business Owner
O'Donnell's Honey Ltd
09.2006 - Current
Home Educator
Ministry Of Education
02.2002 - 10.2017
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