Overview
Work History
Summary
Work Availability
Affiliations
Timeline
Volunteer

Jeanette Hunt

Telephonist - Whakatane Hospital
1/228A King St,Whakatane

Overview

28
28

Years of professional experience. Enjoy working for the Hospital

Work History

Telecommunications Operator

Te Whatu Ora BOPDHB - Whakatane Hospital
07.1996 - Current
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
  • Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
  • Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
  • Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
  • Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
  • Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
  • Operated digital paging system to notify recipients of incoming calls.
  • Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
  • Assisted management in evaluating employee performance through monitoring calls and providing constructive feedback as needed.
  • Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
  • Strengthened client relationships by providing personalized support tailored to their individual needs and preferences.
  • Troubleshot complex technical issues by conducting thorough analyses of system functionalities and configurations.
  • Efficiently managed resources, utilizing appropriate staffing levels based on anticipated call volumes and demands.
  • Provided comprehensive support for various telecommunication systems, including VoIP, SIP Trunking, and TDM technologies.
  • Contributed to the development of long-term strategies for optimizing telecommunications systems performance, aligning with organizational goals and objectives.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Responded to service requests during and after business hours.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Performed quality assurance on systems to confirm optimal performance.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Coordinated installation of new users and relocations of existing users.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Provided training to customers to enhance use and understanding of network systems.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Gathered customer information and promptly input data into computer system.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Processed customer calls by accurately logging all pertinent information with [Software].
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Troubleshot issues with telephone equipment and software to keep systems functional.
  • Performed data entry operations to update database with customer responses.
  • Received incoming calls and paged individuals and departments over PA system.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
  • Provided new employees with voice and accent training to teach proper customer service etiquette.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Properly directed inbound calls in phone queues to improve call flow by [Number]%.

Summary

Knowledgeable [Desired Position] with comprehensive background in telecommunications operations. Successfully managed communication systems and supported seamless connectivity. Demonstrated strong problem-solving and technical expertise in fast-paced environments. Telecommunications professional with strong expertise in managing communication systems and ensuring seamless operations. Skilled in troubleshooting, customer service, and technical support. Focused on team collaboration and delivering reliable results. Known for adaptability and meeting evolving demands with efficiency. Experienced with managing communication systems and ensuring operational efficiency. Utilizes technical expertise to support seamless connectivity and resolve issues. Track record of collaborative teamwork and adaptability in dynamic environments. Telecommunications professional with history of ensuring efficient communication systems and seamless operations. Proven to work effectively within teams to achieve high standards and reliable results. Possesses analytical skills and adaptability to meet dynamic needs. Polite and professional [Job Title] with exceptional [Type] coordination skills. Proficient in use of [Software] with proven to promote effective communication across departments. Competent Telecommunications Technician bringing [Number] years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Polite [Job Title] proficient in answering, recording, and logging all customer calls. Offering [Number] years of experience in operating switchboards. Calm and patient individual with in-depth knowledge of [Software]. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Enthusiastic Telephone Operator with [Number] years of experience providing phone reception services for [Type] companies. Energetic personality with excellent customer service talents. Skilled in managing switchboards with up to [Number] employees. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Jehovah's Witness

Timeline

Telecommunications Operator

Te Whatu Ora BOPDHB - Whakatane Hospital
07.1996 - Current
Jeanette Hunt Telephonist - Whakatane Hospital