Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanne Ratu

Auckland

Summary

Proven leader in hospitality management, notably with Crown Beach & Spa Resort Rarotonga, I excel in guest relations and maintaining high standards of cleanliness, significantly enhancing guest satisfaction. Skilled in training and mentoring teams for optimal performance, my strategic scheduling and planning have streamlined operations, reducing costs without compromising service quality. Highly-qualified Housekeeping Supervisor offering over 10 years years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Thorough and reliable Housekeeping Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests. Skilled Housekeeping Supervisor adept at managing services of five star hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Innovative Housekeeping Manager with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. Over Five years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

11
11
years of professional experience

Work History

Housekeeping Manager

Crown Beach & Spa Resort Rarotonga
08.2022 - 08.2023
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of [Number] housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.

Housekeeping Supervisor

Sheraton Resort And Spa Denarau Nadi.
01.2022 - 07.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Chief Steward

Blue Lagoon Cruises
01.2020 - 01.2022
  • Optimized work schedules to ensure adequate staffing during peak periods while minimizing labor costs.
  • Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
  • Implemented cost-saving measures in purchasing processes, reducing overall expenses without compromising on quality or service standards.

Head Housekeeper

Ramada Suites By Wyndham .
03.2018 - 01.2020
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.

Room Attendant

Hilton Fiji Resort And Spa
09.2012 - 08.2016
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Graduate Certificate - Rooms Division Management

Fiji National University
Nadi,Fiji.
06.2019

Foundation - Foundation Science

University of Fiji
Lautoka,Fiji.
06.2009

High School Graduate - Science

ST.Thomas High School
Lautoka ,Fiji.
12.2007

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest Relations
  • Customer Relationship Management
  • Scheduling and Planning
  • Customer service-focused
  • Cleaning practices

Timeline

Housekeeping Manager

Crown Beach & Spa Resort Rarotonga
08.2022 - 08.2023

Housekeeping Supervisor

Sheraton Resort And Spa Denarau Nadi.
01.2022 - 07.2022

Chief Steward

Blue Lagoon Cruises
01.2020 - 01.2022

Head Housekeeper

Ramada Suites By Wyndham .
03.2018 - 01.2020

Room Attendant

Hilton Fiji Resort And Spa
09.2012 - 08.2016

Graduate Certificate - Rooms Division Management

Fiji National University

Foundation - Foundation Science

University of Fiji

High School Graduate - Science

ST.Thomas High School
Jeanne Ratu