Jeanny Lapingcao
Auckland,AUK
Overview
2021
2021
years of professional experience
Work History
Shift Supervisor
McDonald’s
- Conducted regular inventory checks to maintain stock levels.
- Developed training programs for new employees to enhance skills.
- Established procedures for handling defective items to reduce waste.
- Facilitated team discussions to address challenges and implement changes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Sogo Hotel
Philippines
03.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Timeline
Customer Service Representative
Sogo Hotel
03.2019 - 05.2020
Shift Supervisor
McDonald’s