Overview
Work History
Timeline
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Jeanny Lapingcao

Auckland,AUK

Overview

2021
2021
years of professional experience

Work History

Shift Supervisor

McDonald’s
  • Conducted regular inventory checks to maintain stock levels.
  • Developed training programs for new employees to enhance skills.
  • Established procedures for handling defective items to reduce waste.
  • Facilitated team discussions to address challenges and implement changes.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Representative

Sogo Hotel
03.2019 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Timeline

Customer Service Representative

Sogo Hotel
03.2019 - 05.2020

Shift Supervisor

McDonald’s

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Jeanny Lapingcao