JEEN ABRAHAM
Three kings,Auckland
Summary
Guest-oriented hotel manager offering more than 5 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
JINS & JIMMY BAR
01.2021 - 02.2022
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Receptionist
Velocity
08.2017 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Waiter
Hycinth
06.2016 - 06.2017
- Identifying safety training needs for subordinates and construction team, and accordingly arrange external and internal training
- Ensure that the subcontractors operate in a safe manner and comply with the project safety policy/ Plan
- Chair the HSE meetings with consultants, contractors, and subcontractors, further prepare mom and circulate to all concerns
- Ensure that the risk assessments have been carried out where necessary and included with the Method of Statements.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
Education
NEBOSH IGC, IOSH, CIEH Risk Assessment, Medic First Aid -
Post Graduate Diploma - Logistics and Supply Chain Management
Eastern Institute of Technology (EIT)
2023
Bachelor of Engineering - Fire Technology and Safety Engineering
Noorul Islam University
2016
Skills
- Collaborate Cross-Functionally
- Rewards Programs
- Performing Needs Assessments
- Business Analysis
- Client Correspondence
- Hospitality Management
- Assessing Customer Needs
- Assembly Protocols
Certification
Licence Controller Qualification recognised by ServiceIQ, incorporating the following NZQA unit standards
Timeline
Duty Manager
JINS & JIMMY BAR
01.2021 - 02.2022
Receptionist
Velocity
08.2017 - 06.2020
Waiter
Hycinth
06.2016 - 06.2017
NEBOSH IGC, IOSH, CIEH Risk Assessment, Medic First Aid -
Post Graduate Diploma - Logistics and Supply Chain Management
Eastern Institute of Technology (EIT)
Bachelor of Engineering - Fire Technology and Safety Engineering
Noorul Islam University
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