JEEVAN THAPA
Customer Service Representative
Wellington
Summary
Experienced customer service representative with a strong background in telecommunications and customer support. Proven track record of resolving technical issues and delivering exceptional customer service, ensuring smooth operational systems. Highly regarded for prompt and efficient solutions, while maintaining a professional and dedicated attitude. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
OrbitRemit Limited
2 2023 - Current
- Processing customers' verification documents, taking incoming calls, assisting with support queries, providing technical advice, dealing with customers in a 'LiveChat' environment, providing support around the estimated time customer funds will be transferred, delivering quick responses to customer queries, processing customer-related admin, and keeping customer support records up to date.
Telecommunications Network Technician
Ask Fibre Solutions Ltd
03.2021 - 12.2022
- Repairing and replacing computer system devices, peripherals, and other IT equipment, installing software and operating systems, fault finding and troubleshooting software and hardware issues, designing, installing, and configuring fiber/copper on residential/commercial property, using specialized technical test equipment, fiber splicing/blowing, installing data cabling, network outlet terminations, and network patch panels.
Telecommunications Technician
Nands Communications Limited
02.2019 - 02.2021
- Terminating, splicing, bonding/grounding, and testing fiber optic equipment, fiber hauling and blowing, installing, troubleshooting, and repairing fiber optic systems, performing premises cabling and running fiber cables aerial and underground, underground trenching for laying micro-ducts, fixed fiber, pipes, and conduits, civil work (trenching and reinstating) and aerial cabling.
Education
Diploma in Computing (Level 7) -
Cornell Institute of Business & Technology
Diploma in Computing (Level 6) - undefined
Cornell Institute of Business & Technology
Skills
Customer Service
Problem-solving abilities
Critical Thinking
Computer Proficiency
Data Entry Skills
Microsoft Office Suites
Interpersonal communication skills
Help Desk
Networking Skills
Team work
Technical Support
References
Available on request
Timeline
Telecommunications Network Technician
Ask Fibre Solutions Ltd
03.2021 - 12.2022
Telecommunications Technician
Nands Communications Limited
02.2019 - 02.2021
Customer Service Representative
OrbitRemit Limited
2 2023 - Current
Diploma in Computing (Level 7) -
Cornell Institute of Business & Technology
Diploma in Computing (Level 6) - undefined
Cornell Institute of Business & Technology
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