JEEVTESH SINGH

• Provide reliable and timely delivery services, ensuring exceptional customer satisfaction
• Optimize delivery routes for efficiency and proactive problem-solving during deliveries
• Manage overall business operations, including invoicing and marketing.

Ensure Exceptional Customer Experiences: Oversee transport operations with a primary focus on providing outstanding customer experiences throughout the delivery process

• Fleet Management with Health & Safety: Maintain and manage the organization's fleet of vehicles, emphasizing adherence to safety standards to safeguard both team and customers' interests
• Optimize Customer Satisfaction through Route Planning: Develop and optimize transportation routes to enhance delivery times, minimizing costs while prioritizing customer satisfaction
• Cultivate Positive Business Relationships: Proactively manage relationships with businesses, fostering a customer-centrist approach
• Negotiate contracts that align with customers' needs and expectations
• People Development for Enhanced Customer Service: Spearhead the hiring and training processes, emphasizing the importance of excellent customer service skills among staff to ensure a consistently high level of service.

• Team Leadership for Enhanced Service: Successfully recruited, trained, and supervised a team of five staff, fostering a customer-centric culture and ensuring each team member prioritizes excellent service
• Precise and Timely Deliveries for Customer Satisfaction: Executed timely delivery of goods to predetermined customers on specific routes, emphasizing the importance of punctuality and meeting customer expectations
• Strategic Problem-Solving for Customer Delight: Developed and implemented strategies to handle extreme pressure situations, ensuring that customer needs were met even in challenging circumstances
• Efficient Shift Management and Route Planning: Managed shifts for drivers and posties, optimizing routes for time efficiency
• Implemented strategies to ensure that time-sensitive deliveries were completed promptly, contributing to heightened customer satisfaction
• Effective Communication and Issue Resolution: Handled customer service calls, providing prompt and effective solutions
• Acted as a liaison between customer service and the delivery team, ensuring that customer concerns were addressed promptly and professionally
• Geographical Expertise for Service Optimization: Leveraged good geographical knowledge of New Zealand and Post Codes to create efficient and customer-friendly delivery routes, enhancing overall service quality.

• Delivering parcels in given respective area
• Reviewing orders prior to delivery, loading and unloading trucks and providing exceptional customer service to client base
• Being own manager of time and meeting daily goals to complete given work in time
• Handling calls to meet customers need.

• Sorting with good geographical knowledge of New Zealand
• Heavy lifting and hard physical work.
• Team work with constant pace.