Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Certification
Interests
Timeline
Generic
Jee Young Han

Jee Young Han

Auckland

Summary

I am a friendly and reliable Guest Service professional with strong communication skills and a passion for creating positive guest experiences. With excellent English and Korean language abilities, I handle check-in, inquiries, and conflict resolution with professionalism and care. I am eager to contribute to a dynamic team and grow in the hospitality industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food Service Assistant / Kitchen Hand

Dosirak Takeaway (Korean Lunchbox Shop)
04.2025 - Current
  • Managed customer orders at the counter, processed payments, and handled busy lunch rushes efficiently.
  • Provided friendly and attentive customer service, including handling requests and resolving minor issues on the spot.
  • Prepared Korean-style lunchboxes (dosirak) with attention to portioning, freshness, and hygiene standards.
  • Prepared and packed takeaway lunchboxes for both in-store customers and delivery orders, ensuring accuracy, cleanliness, and timeliness.
  • Coordinated with delivery drivers and managed order tracking to ensure punctual and correct delivery to customers.
  • Provided direct customer service at the counter and over the phone, addressing requests, special orders, and complaints professionally.

Founder & Operator – Online Fashion Store

Wholesale Clothing Distributor
07.2024 - Current
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Planned, photographed, and edited product listings for an online clothing store, ensuring visual consistency and brand appeal.
  • Managed the entire product sourcing process (buying inventory) from domestic and overseas suppliers based on seasonal trends and customer demand.
  • Provided professional and timely customer service via email, chat, and social media, resolving inquiries, complaints, and returns efficiently.
  • Personally handled order processing, payment verification, and packaging to ensure accurate and fast delivery.
  • Managed bookkeeping, sales tracking, and promotional events, including limited-time offers and customer reward programs.
  • Oversaw daily operations independently, demonstrating strong organisational skills, adaptability, and attention to detail in a fast-paced retail environment.

English Instructor & Academic Services Liaison

AE education
05.2022 - 07.2024
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
  • Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
  • High level of interpersonal skills, regularly interacted with students, parents, and staff from diverse backgrounds to ensure a positive learning environment and resolve any concerns professionally and promptly.
  • Responsible for liaising with parents, providing regular updates on student progress, addressing inquiries, and building trust-based relationships all of which strengthened ability to handle sensitive conversations with empathy and professionalism.
  • Implemented differentiated instruction techniques within the classroom to accommodate various learning styles and abilities effectively.
  • Collaborated with colleagues to revise curriculum, ensuring alignment with current educational standards and best practices.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.

Barista & Front-of-House Assistant

The Dalcom Bakery Café
01.2022 - 12.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Provided front-of-house service in a premium bakery café, assisting customers with drink orders, bakery selections, and product recommendations.
  • Maintained a clean and welcoming environment, adhering to hygiene and food safety protocols.

Barista & Customer Service Assistant

Miho
08.2020 - 12.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

LEGO Play Zone Assistant & Customer Experience

LEGO Certified Store (Interactive Experience Zone)
07.2019 - 03.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Explained product features and event information in a friendly, engaging way, helping families make purchase decisions.
  • Guided children and parents through themed challenges and building activities, providing assistance, praise, and encouragement.


Education

Post Graduate Diploma - Business Management

University of Auckland
Auckland, NZ
01-2026

Bachelor of Arts - English Interpretation And Translation

Sahmyook University
Seoul, South Korea
02-2022

Skills

  • Fast-paced teamwork and multitasking
  • Customer service with both adults and children
  • Curriculum development
  • Collaborative learning
  • Problem-solving
  • Empathy, patience, and fast thinking
  • Decision-making
  • Cleanliness and responsibility
  • Sales and transaction handling
  • Patience, friendliness, and high energy

Extracurricular Activities

Student Council Treasurer (Department Committee) in Sahmyook University

  • Managed departmental budgeting and event planning as the elected treasurer of the student academic committee
  • Handled financial records and coordinated resources for academic and social events
  • Collaborated with fellow students and faculty to ensure smooth operation of student-led programs

Cheerleading Team Member

  • Participated in university cheerleading performances during school festivals and athletic events
  • Practiced regularly as part of a team, developing strong collaboration and presentation skills
  • Represented the department in intercollegiate cheer competitions
  • Led practice sessions, taught choreography to team members, and coordinated stage performances
  • Developed teamwork, leadership, and time management skills

Mentor-Mentee Program Member (Peer Support Club)

  • Joined a peer mentorship club to support new students in their academic and personal adjustment
  • Offered guidance, answered questions, and helped create a supportive community for first-year students
  • Promoted open communication and a positive school culture through regular meetings and events

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Certification

  • Languages – TOEIC 890 – Issued March 2024
  • Languages – OPIc AL (Advanced Low) – Issued March 2024
  • Languages – BA in English Interpretation and Translation – Mar 2018 to Feb 2022
  • Licensed Driver – Full Korean Driver’s License (Class 2) – Issued October 2019

Interests

  • Gym Workouts
  • Blogging/Vlogging
  • Swimming
  • Yoga
  • Fashion and Style
  • Photography and editing photos
  • Running

Timeline

Food Service Assistant / Kitchen Hand

Dosirak Takeaway (Korean Lunchbox Shop)
04.2025 - Current

Founder & Operator – Online Fashion Store

Wholesale Clothing Distributor
07.2024 - Current

English Instructor & Academic Services Liaison

AE education
05.2022 - 07.2024

Barista & Front-of-House Assistant

The Dalcom Bakery Café
01.2022 - 12.2022

Barista & Customer Service Assistant

Miho
08.2020 - 12.2021

LEGO Play Zone Assistant & Customer Experience

LEGO Certified Store (Interactive Experience Zone)
07.2019 - 03.2020

Post Graduate Diploma - Business Management

University of Auckland

Bachelor of Arts - English Interpretation And Translation

Sahmyook University

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Jee Young Han