Jeff Chen
Auckland,AUK
Summary
Reliable individual with experience working at several notable hotels and resorts. Brings reliable and well-developed skills as a guest room attendant to large-scale hospitality operations. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Massage Therapist
Superb Massage
CITY, Auckland
05.2024 - 09.2024
- Maintained a clean and organized work environment while
adhering to safety protocols. - Developed individualized trea tment plans based on client
assessments and preferences. - Recommended follow-up visits and additional services and
products to help clients pursue wellness goals.
Sales Assistant
Superb Massage
City, Auckland
02.2024 - 04.2024
- Created sales websites for businesses while building efficient
online sales channels. - Delivered welcoming customer service, assessed needs, and
suggested appropriate massage services and packages. - Ensuring existing customers have a positive experience and
encourage repeat visits. - Maintained customer massage preferences and ensured
accurate customer profile management at all times. - Followed up on customer feedback and suggestions,
addressed customer complaints, special requests.
Community Activity Volunteer
Dominion Rd Business association
Dominion Rd, Auckland, Auckland
09.2023 - 09.2023
- Provided guidance and support to participants while they engaged in the activities.
- Conferred with management to discuss and resolve participant complaints.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Kept activities spaces organized, clean and tidy.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Supervised and coordinated work activities of personnel.
- Managed daily operations of recreational facilities.
Community Work Volunteer
Changxing Subdistrict Office of the People's Government of Tianhe District
No. 289, Changxing Road, Tianhe District, Guangzhou, China
08.2022 - 09.2022
- Facilitated discussions between representatives from different organizations regarding how they can work together more effectively.
- Advised individuals seeking assistance from local service providers about available resources.
- Maintained accurate records and documented client data in company databases.
- Built relationships with members of the community by attending events and engaging in conversations about their experiences.
- Recognized by management for providing exceptional customer service.
Front Desk Assistant
Soluxe Hotel Guangzho
No.199 Huangpu Road Avenue, Tianhe District, Guangzhou, China
10.2021 - 10.2021
- Responded to inquiries and room requests made online, by phone and via email.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Supervised daily operations of hotel front desk in absence of manager.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Adhered to all safety protocols set forth by the hotel management team.
Doorman
Soluxe Hotel Guangzhou
No.199 Huangpu Road Avenue, Tianhe District, Guangzhou, China
07.2021 - 09.2021
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.
- Directed residents and guests to recommended service providers and restaurants and coordinated housekeeping services and other community-specific services such as dog walking.
- Patrolled crowds during events to preserve order and promote security.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
- Planned and completed group projects, working smoothly with others.
Room Service Attendant
Abella Motel
Epsom, Auckland
09.2018 - 10.2018
- Checked the condition of all linens, china, silverware and glassware prior to use.
- Replenished linens, towels and guest amenities in accordance with established standards.
- Performed daily inventory checks of equipment and supplies used for room service operations.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Resolved guest concerns and issues quickly and effectively.
Room Attendant
Hilton Auckland
Auckland City, Auckland
11.2017 - 11.2017
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Delivered extra linens, paper products and toiletries to guests.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
Fixed-term Service Deli Assistant
Soluxe Hotel Guangzhou
Guangzhou, China
04.2021 - 06.2021
- Collaborate with kitchen staff and other staff to ensure
smooth food preparation, production, and service. - Responsible for daily cleaning of work area, ensuring
sanitation of food handling areas, utensils, and equipment. - Comply with hotel and food safety regulations, and ensure
all food storage and handling meet hygienic standards. - Responsible for preparing various prepared food products,
such as cold cuts, fried noodles, salads, sandwiches, etc.
Education
Bachelor of Science - Hotel Management Major
09-2022
Master of Science - Master of Marketing
12-2023
Skills
- Corporate Standards
- Guest Relations
- Front Desk Communications
- Guest Room Confidentiality
- Janitorial Services
- Teamwork
Languages
Chinese (Mandarin)
Native language
English
Advanced (C1)
C1
Chinese (Mandarin)
Proficient (C2)
C2
Chinese (Cantonese)
Proficient (C2)
C2
Timeline
Massage Therapist - Superb Massage
05.2024 - 09.2024
Sales Assistant - Superb Massage
02.2024 - 04.2024
Community Activity Volunteer - Dominion Rd Business association
09.2023 - 09.2023
Community Work Volunteer - Changxing Subdistrict Office of the People's Government of Tianhe District
08.2022 - 09.2022
Front Desk Assistant - Soluxe Hotel Guangzho
10.2021 - 10.2021
Doorman - Soluxe Hotel Guangzhou
07.2021 - 09.2021
Fixed-term Service Deli Assistant - Soluxe Hotel Guangzhou
04.2021 - 06.2021
Room Service Attendant - Abella Motel
09.2018 - 10.2018
Room Attendant - Hilton Auckland
11.2017 - 11.2017
Whitireia Polytechnic - Bachelor of Science, Hotel Management Major
Auckland University of Technology - Master of Science, Master of Marketing
Similar Profiles
Tina HaugTina Haug
Accounting Maanger at Superb Meats IncAccounting Maanger at Superb Meats Inc
Evangela McGarityEvangela McGarity
CNA/CHHA/ Office at Superb Home HealthCNA/CHHA/ Office at Superb Home Health
CHONA HERRERA MANAOGCHONA HERRERA MANAOG
Production Assistant (Machine Operator and Dispatcher) at Superb Herb Ltd.Production Assistant (Machine Operator and Dispatcher) at Superb Herb Ltd.