Jeff Española
Avondale,AUK
Summary
Recent graduate from ICL Graduate Business School with a New Zealand Diploma in Business, specializing in Leadership and Management (Level 6). Seeking a challenging role to kickstart a career in business, leveraging acquired knowledge and skills from coursework.
Overview
8
8
years of professional experience
Work History
Medical Laboratory Technician Trainee
Te What Ora, Te Toka Tumai Auckland
03.2022 - Current
- Recorded and maintained accurate data to facilitate tracking of results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Utilized advanced technologies to identify and analyze complex medical samples.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Followed safety protocols to maintain safe and secure laboratory environment.
Service Consultant
ANZ Bank
09.2021 - 03.2022
- Temporary assignment for the closure of ANZ’s Bonus Bonds investment scheme
- Responsible for providing exceptional customer service via inbound calls, informing customers of their balances, processing investment fund payouts, closing accounts, and addressing general inquiries with tactfulness.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Packer/Reliever
Griffin’s Food Limited/Programmed
06.2016 - 09.2021
- Engaged in basic factory tasks and supporting machine operators
- Involved in assembling and packaging goods on a production line, inventory and quality control, machine operating assistance, and ensuring hygiene and quality standards
- Also assumed reliever duties, coordinating and placing casual employees in the packing room.
Checkout Operator
Pak'nSave Sylvia Park
10.2018 - 10.2019
- Managed the cash counter, accepted payments, and maintained a friendly and professional attitude toward customers
- Assisted in stocking and rearranging display items as per company guidelines.
Shop Floor Team Member/Grocery Assistant
New World Kaikohe
07.2015 - 02.2016
- Contributed to visual merchandising, maintained inventory, and ensured a clean and tidy shop
- Provided assistance to customers in locating products.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
New Zealand Diploma in Business (Leadership and Management Strand Level 6) -
ICL Graduate Business School
01.2020
New Zealand Diploma in Business (Leadership and Management Strand Level 5) -
Kiwi Institute of Training and Education
01.2019
National Certificate of Educational Achievement Level 1, 2 & 3 -
Kaikohe Christian School
01.2015
Skills
- Exceptional attention to detail
- Full New Zealand driver’s license
- Excellent manual dexterity
- Basic Math skills
- Solid computer skills (Basic to Intermediate in Microsoft Excel, PowerPoint, and Word)
- Reliable and dependable worker
- Customer service skills
- Results-oriented and able to work under pressure with minimal supervision
- Self-driven and multitasking
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
- Document Management
- Equipment Operation
- Data Entry
- Issue Resolution
Accomplishments
- Highest Achiever Award in Marketing Planning
- Second Highest Achiever Award in Management 1
- National Certificate in Mathematics Level 1 & 2
- Occupational Health and Safety
- New Zealand University Entrance
Activities
- Passionate reader, dedicated to continuous learning and expanding knowledge
- Outdoor enthusiast and music aficionado
- Former member of the youth council and youth leader in the parish
References
Available upon request
Timeline
Medical Laboratory Technician Trainee
Te What Ora, Te Toka Tumai Auckland
03.2022 - Current
Service Consultant
ANZ Bank
09.2021 - 03.2022
Checkout Operator
Pak'nSave Sylvia Park
10.2018 - 10.2019
Packer/Reliever
Griffin’s Food Limited/Programmed
06.2016 - 09.2021
Shop Floor Team Member/Grocery Assistant
New World Kaikohe
07.2015 - 02.2016
New Zealand Diploma in Business (Leadership and Management Strand Level 6) -
ICL Graduate Business School
New Zealand Diploma in Business (Leadership and Management Strand Level 5) -
Kiwi Institute of Training and Education
National Certificate of Educational Achievement Level 1, 2 & 3 -
Kaikohe Christian School
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