Aardi J Tangatavaa
Mangere,AUK
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Effective at working in fast-paced, team-based environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Hairstylist
Hair By Wayne
07.2023 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Warehouse Storeperson
Foodstuffs Fresh
03.2017 - Current
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Transportation Dispatcher
Foodstuffs Fresh
03.2017 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
Education
High School Diploma -
Mr Barber
Auckland, NZ07.2023
High School Diploma -
ATC Military Prep School
Manukau, NZ12.2018
High School Diploma -
Southern Cross Campus
Mangere, NZ12.2017
Skills
- Attention to detail
- Maintenance tasks
- Telephone Etiquette
- Safety Processes and Procedures
- Relationship Building and Management
- Quick Learner
- Detail-Orientated
- Barbering techniques
Timeline
Hairstylist
Hair By Wayne
07.2023 - Current
Warehouse Storeperson
Foodstuffs Fresh
03.2017 - Current
Transportation Dispatcher
Foodstuffs Fresh
03.2017 - Current
High School Diploma -
Mr Barber
High School Diploma -
ATC Military Prep School
High School Diploma -
Southern Cross Campus
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