Jeff Wong
Burnside,Christchurch
Summary
I am an experienced and versatile young professional with a dynamic background spanning entrepreneurship, creative writing, bartending, and lifeguarding. I recently demonstrated success in launching and managing a writing business, crafting compelling copy for a burgeoning bridal company, and contributing to the creative development of a short film script. I have proven expertise in delivering exceptional customer service and overseeing operations as a head bartender in an Italian restaurant, Formaggios. I am also committed to safety and vigilance in the role of a lifeguard within the city council, ensuring the well-being of patrons. I posses a unique blend of creative flair, leadership acumen, and dedication to excellence across diverse environments. I seek opportunities to leverage these skills and experiences to make meaningful contributions in new professional endeavors.
Overview
5
5
years of professional experience
Work History
Lifeguard
Christchurch City Council
Burnside , Christchurch
11.2023 - Current
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
Hunton Wong Writes
Myself
Upper Riccarton , Christchurch
09.2023 - Current
- I started my own writing company as I am passionate about helping people capture their dreams through words.
- I recently worked with White Chiffon, an upcoming bridal company by editing and copywriting their website and about us page.
- I recently worked with a private filmmaker by writing a script for an upcoming short film.
- Both of these clients are still ongoing as we have developed mutual partnerships in wanting to further improve their respective companies.
Head Bartender
Formaggio
Christchurch, Christchurch
03.2023 - Current
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Managed stock levels of all alcoholic beverages available at the bar.
- Handled food orders from customers seated at the bar.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Addressed any issues between staff members in a timely fashion.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Handled complaints and disputes from customers to promote customer satisfaction.
Summer Residential Advisor
UniLodge
11.2022 - 02.2023
- Looked after the wellbeing of students
- Provided guidance and support to students in a residential setting.
- Facilitated programs such as study sessions, movie nights, and intramural sports activities.
- Conducted weekly meetings with residents to discuss issues and plan events.
- Maintained accurate records of student attendance at events and meetings.
- Developed strategies for conflict resolution among residents.
- Established strong relationships with faculty members and staff to ensure the smooth functioning of the residence hall environment.
- Organized social activities that promoted community building among residents.
- Assisted in enforcing university rules and regulations within the residence hall setting.
- Monitored fire safety equipment, including smoke alarms, fire extinguishers, and emergency exits.
- Conducted regular room inspections to ensure that all safety standards were being met.
- Provided crisis intervention services when necessary to address behavioral issues or emergencies.
- Ensured that all dormitory areas were properly maintained by coordinating housekeeping services on a regular basis.
- Collaborated with campus police regarding security concerns in the residence halls.
- Advocated for student needs through collaboration with other departments on campus.
- Resolved conflicts between roommates or other students living in the residence halls.
- Promoted diversity initiatives through educational programming and outreach efforts.
Floor Sales Person
Bessie
09.2022 - 01.2023
- Waited tables, earned name drops by customers, looked after the wellbeing of residents, cleaned flats, organised events for residents, filmed educational videos for students
- Greeted customers, answered inquiries and provided advice on product selection.
- Assisted in the stocking of shelves and ensured merchandise was properly displayed.
- Demonstrated knowledge of store products, services, promotions and pricing policies.
- Processed payments using cash registers or point-of-sale systems.
- Provided customer service by responding to complaints and resolving issues promptly.
- Maintained a clean, organized and safe work environment to ensure compliance with safety regulations.
- Organized promotional displays and assisted with window dressing to attract more customers.
- Suggested additional items that may complement purchases made by customers.
- Advised customers on the use of merchandise purchased from the store.
- Addressed customer concerns regarding quality, fit and style of products sold in the store.
Sales Person
Yamaha Music
11.2018 - 12.2018
- Open and close store, selling suitable musical instruments to customers, key in appointments, looked after children after musical lessons, fielded customer questions to share information about products, availability and pricing, clean musical instruments and interior of the store
Education
Bachelor of Arts in Creative Industries and Contemporary Practice -
University of Canterbury
01.2024
Canadian International Matriculation Programme -
Sunway College Malaysia
01.2021
Secondary School -
SMJK Hua Lian Malaysia
01.2018
Skills
- Conversant in Mandarin, Bahasa Melayu and Cantonese
- Multi-task oriented
- Fast pace worker
- Problem-Solving
- Disciplined
- Emotionally intelligent
- Team player
- Strong Communication
- Sharp Memory
- Customer Service
- Payment Processing
- Food Running
- Courteous
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Malay
Professional
Chinese (Cantonese)
Limited
Writer, Boxer, former state swimmer, Scuba diver
- My degree isin writing centered in a broad and diverse field of the creative industries.
- My hobbies include physical activities boxing, and martial arts, which are a big part of my life.
- I swam for the first 12 years of my life and represented my hometown.
- I recently achieved my Padi scuba diving license up to 18 meters.
Additional Information
- Victoria Thornton
- victoriathornton@unilodge.co.nz
- Paige Formaggio
- 0276444333
Timeline
Lifeguard
Christchurch City Council
11.2023 - Current
Hunton Wong Writes
Myself
09.2023 - Current
Head Bartender
Formaggio
03.2023 - Current
Summer Residential Advisor
UniLodge
11.2022 - 02.2023
Floor Sales Person
Bessie
09.2022 - 01.2023
Sales Person
Yamaha Music
11.2018 - 12.2018
Bachelor of Arts in Creative Industries and Contemporary Practice -
University of Canterbury
Canadian International Matriculation Programme -
Sunway College Malaysia
Secondary School -
SMJK Hua Lian Malaysia
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