Jeffery ZHOU
Auckland,AUK
Summary
Luxury retail manager with extensive experience in overseeing operations and driving sales performance. Proven track record in inventory management and collaboration with cross-functional teams to achieve business objectives. Expertise in strategic planning and team motivation, resulting in enhanced operational efficiency and customer satisfaction. Over 20 years of experience in luxury retail, focusing on service excellence and profitability.
Overview
30
30
years of professional experience
Work History
Boutique Manager
The Hour Glass
Auckland, New Zealand
03.2024 - 09.2025
- Directed daily operations of luxury watch and jewelry boutique to enhance efficiency.
- Executed sales strategies, achieving revenue targets consistently.
- Developed marketing initiatives that increased brand awareness in local community.
- Cultivated a loyal customer base through exceptional service standards.
- Supervised staff performance, coaching team members on luxury customer service expectations.
Boutique Manager
Bulgari
Auckland, New Zealand
09.2020 - 04.2023
- Launched first Bulgari boutique in New Zealand, achieving successful operations without HQ on-site support due to Covid.
- Directed team of 10 staff to deliver exceptional customer service aligned with Bulgari standards.
- Implemented coaching strategies to improve team performance and enhance customer engagement.
- Maintained high operational standards amid challenges from border closures.
- Exceeded yearly sales target by 115% while meeting all KPIs in 2021.
- Overcame unexpected challenges in 2022, resulting in a sales turnover growth of 5%.
Watch and Jewellery Expert
Louis Vuitton
Auckland, New Zealand
05.2018 - 01.2020
- Planned and conducted professional training on watch and jewellery knowledge for team members.
- Managed inventory of watch and jewellery to maintain optimal health stock levels.
- Provided innovative solutions to improve team performance in watch and jewellery categories.
- Worked successfully with diverse group of coworkers to accomplish goals.
Manager in Training
Walk and Hall Jewellery
Auckland, New Zealand
07.2017 - 01.2018
- Oversaw daily operations and staff scheduling for retail jewellery store.
- Trained new employees on customer service and sales techniques.
- Assisted customers with product selection and provided expert advice.
Area Manager
Bulgari Commercial (China) Ltd
Beijing, China
07.2007 - 03.2017
- Started career in Bulgari China as a store manager and had been promoted as multiple store manager, and appointed as Beijing area manager in 2012.
- Led regional operations to enhance retail performance across multiple locations.
- Coordinated marketing initiatives to align with brand standards and customer engagement.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Identified business opportunities by analyzing consumer trends within local markets.
Chief Representative
Sharp Wealth Int'l HongKong
Beijing, China
09.2002 - 06.2007
- Represented and managed Hermes watch whole sale in mainland China market.
- Oversaw training programs for staff, improving team performance and skills.
- Prepared monthly financial reports for senior executive officer review.
- Developed strategic plans to expand market presence in target regions.
Area Manager
Swatch Group -Tissot Division
Shenyang, China
03.2001 - 09.2002
- Built trusting, long term relationship with Tissot watch retailers(POS)
- Stayed up to date on company products and service to support sell-out & sell-in objectives.
- Fostered relationships with local vendors to strengthen supply chain efficiency.
- Coordinated marketing initiatives to align with brand standards and customer engagement.
Store Manager
HongKong Emperor Watch and Jewellery
Beijing, China
01.1996 - 03.2001
- Managed daily store operations and ensured compliance with company policies.
- Surpassed team goals by implementing customer service initiatives and addressing issues proactively.
- Monitored employee performance to identify gaps and formulate targeted action plans.
Education
Master of Science - Economic Management
Beijing Commercial College
Beijing07-1994
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Boutique Manager
The Hour Glass
03.2024 - 09.2025
Boutique Manager
Bulgari
09.2020 - 04.2023
Watch and Jewellery Expert
Louis Vuitton
05.2018 - 01.2020
Manager in Training
Walk and Hall Jewellery
07.2017 - 01.2018
Area Manager
Bulgari Commercial (China) Ltd
07.2007 - 03.2017
Chief Representative
Sharp Wealth Int'l HongKong
09.2002 - 06.2007
Area Manager
Swatch Group -Tissot Division
03.2001 - 09.2002
Store Manager
HongKong Emperor Watch and Jewellery
01.1996 - 03.2001
Master of Science - Economic Management
Beijing Commercial College
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