Jeffrey Dickson
Auckland,Auckland
Summary
Dynamic Supervisor with a proven track record at New World Supermarket, excelling in staff development and strategic planning. Expert in fostering team collaboration and leadership, significantly enhancing operational efficiency. Skilled in customer service and risk management, consistently achieving goals with meticulous attention to detail.
Overview
2025
2025
years of professional experience
Work History
Supervisor
New World Supermarket
02.2019 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Duty Manager
Fresh Choice Supermarket
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
School C -
Kelston Boys High School
Auckland, AUKSkills
- Training and mentoring
- Staff management
- Customer service
- Complex Problem-solving
- Employee motivation
- Attention to detail
- Strategic planning
- Inventory control
- Analytical thinking
- Team building
- Waste reduction
- Safety protocols
- Problem-solving
- Time management
- Reliability
- Task prioritization
Timeline
Supervisor
New World Supermarket
02.2019 - Current
Duty Manager
Fresh Choice Supermarket
School C -
Kelston Boys High School
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