Jehshalom Lalotoa Peniata
Auckland,AUK
Summary
I am a hard working and self-motivated person. I perform my best at any task given and enjoy challenges. My friends and family would describe me as someone who is always willing to learn things, great team player and very sociable.
Overview
12
12
years of professional experience
Work History
Senior Housing Support Manager
Kainga Ora Homes and Communities
Morningside, Auckland
11.2021 - Current
- A Senior Housing Support Manager will have a more in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available, to ensure that our customers live with the greatest degree of independence possible.
- Senior Housing Support Managers will visit our customers at their Kāinga Ora homes and will attend meetings with key stakeholders to ensure that the tailored support and services stay in place for our customers and their whānau.
- Share knowledge and experience with others to develop team capability and mentor team members. This role provides the opportunity to make a real difference in our customers' lives, as you will build strong and lasting relationships and be able to ensure that their housing and wellbeing needs are being met.
- Key Internal Relationships include, Housing Support Manager , Advisor Placement , Advisor Wellbeing Support, Team Leader Housing Support, Broader Housing and Wellbeing Support Team, Regional Property Team – Maintenance / Asset, National Services: Customer Service Centre (CSC), Senior Advisor Tribunal.
- Key External Relationships include: Customers, Sustaining Tenancies and Housing First providers, Emergency and Transitional Housing Providers, Primary Care and Whānau Ora Providers, Local iwi, local Maori and Pasifika providers, Local Ministry of Social Development (MSD) office, Local Police, Local Oranga Tamariki office , Other third-party agencies and support providers as required.
Tenancy Manager
Kainga Ora Homes and Communities
Morningside, Auckland
06.2018 - 11.2021
- Based in one of our area offices, our Housing Support Manager will work directly with our customers and their whānau. They will have a portfolio of their customers.
- Build strong and lasting relationships to ensure customers' housing and wellbeing needs are being met.
- Housing Support Managers will visit our customers at their Kāinga Ora homes, and from time to time, they will attend meetings with key stakeholders to ensure that the tailored support and services stay in place for our customers and their whānau.
- Communicate clearly with other team members about each whānau and their needs, and work collaboratively to deliver positive outcomes.
- Actively participate in continuous learning through skill development and training, peer reviews, customer, and leader feedback to improve the effectiveness of the Tenancy Manager role.
Customer Support Advisor
Kainga Ora Homes and Communities
Morningside, Auckland
09.2017 - 06.2018
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a professional manner to ensure customer satisfaction.
- Maintained records of customer interactions and transactions, recording details of inquiries, comments, and complaints.
Credit Collections Officer
Finance Now Limited
Mount Eden, Auckland
06.2016 - 07.2017
- Responded promptly and professionally to inquiries from internal departments regarding collection status updates.
- Developed strategies for improving collections efficiency while maintaining positive relationships with customers.
- Maintained accurate documentation of all collection activities and customer contacts.
- Researched customer disputes regarding billing errors or discrepancies between invoices and payments received.
- Performed skip tracing activities to locate debtors who had moved without notifying the company.
- Assisted in training new staff members on proper collection techniques.
- Identified delinquent accounts and initiated collection procedures.
Debt Collections Officer (Secondment)
2 Degrees Mobile
Epsom
08.2014 - 06.2015
- Conducted outbound calls to contact customers regarding past due balances.
- Monitored performance metrics related to debt recovery efforts and identified areas requiring improvement.
- Followed up on payment arrangements made with customers to ensure timely payments were received.
- Tracked progress of accounts through various stages of collections process.
- Analyzed trends in collection activity, such as average time taken for resolution or number of successful resolutions per month.
- Contacted debtors through email, telephone and mail contact to begin collections process.
- Managed high-volume call lists to contact debtors and secure payments.
Debt Collections Officer
Debtworks NZ Limited
Henderson, Auckland
03.2013 - 06.2016
- Reviewed customer accounts and payment history to determine best course of action for collections.
- Negotiated repayment plans with customers to resolve debt issues.
- Conducted outbound calls to contact customers regarding past due balances.
- Maintained accurate records of collection activities in database system.
- Researched customer credit information, including financial statements and assets, to assess ability to pay.
- Followed up on payment arrangements made with customers to ensure timely payments were received.
- Investigated customer disputes and worked with clients to resolve discrepancies or negotiate additional payment terms.
Education
Bachelor of Arts in Biblical Studies - Theology
Samoan Assemblies of God Bible College
Mangere, NZ05-2018
Avondale College
Skills
- Work Planning and Prioritization
- Decisive Decision-Making
- Fluent in the Samoan language
- Safety Management
- Flexible and Adaptable
- Effective Communicator
- Problem solving Skills
- Thorough & pays attention to detail
Volunteer Work
- Department Leader for the Sunday School - Community Church - oversee 10 staff who teach in our Sunday School. Plan and prepare lesson plans for all students ranging in age infants - 65+
- Department Leader for the Worship Team - Community Church- oversee a team of 15 both involved in the music ministry and media space. Organize song lists for weekly services, plan and organize team building events on a monthly basis. Mentor and develop our young musicians to grow in to their own.
- Youth Mentor - Community Church- Oversee Youth group ranging from ages of 13 years - 25 years. Plan and organize youth events, community days, catering and serving our communities.
- Facilities Coordinator - Community Church - Ensure maintenance is kept up at church both internal and external. Weekly routine inspections of facilities and log relevant jobs to remedy or repair any damages on site. Manage the hiring of any gear or equipment. For events in the community, it is my responsible to organize venues and ensure health and safety plans are in place.
- Catering, Community Church - Assist our local community church with our catering services, planning table set ups, food menus, uniforms for our staff and ensuring health regulations and policies are adhered to.
- Cultural Group Tutor, Avondale College - Teach and mentor high school students in the cultural performing arts of the Samoan Culture for the annual Auckland Cultural Festival, ASB Polyfest.
- Health and Safety Representative for the Morningside Office, Kainga Ora: 2019 - Current.
- Health and Safety Advisor for the Glen Eden Samoan AOG Church: 2016 - Current.
Hobbies & Interests
- Spending time with family and friends
- Lover of the arts
- Enjoy theatre and musicals
- Love volunteering for the community
- Cultural traditions and the arts
- Travelling and exploring the world
References
- Elfrida Su'a - Family Friend - 021 504 325
- Michelle Stevenson - Team Leader at Kainga Ora - 021 0254 6333
- Poonam Nand - Team Leader at Debtworks NZ Ltd - 021 054 9547
Timeline
Senior Housing Support Manager
Kainga Ora Homes and Communities
11.2021 - Current
Tenancy Manager
Kainga Ora Homes and Communities
06.2018 - 11.2021
Customer Support Advisor
Kainga Ora Homes and Communities
09.2017 - 06.2018
Credit Collections Officer
Finance Now Limited
06.2016 - 07.2017
Debt Collections Officer (Secondment)
2 Degrees Mobile
08.2014 - 06.2015
Debt Collections Officer
Debtworks NZ Limited
03.2013 - 06.2016
Bachelor of Arts in Biblical Studies - Theology
Samoan Assemblies of God Bible College
Avondale College
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