Jelaine Buenaventura
Hobsonville,AUK
Summary
Proven track record in hospitality and customer service, exemplified at Eden Park Catering with a focus on enhancing customer satisfaction and streamlining operations. Skilled in multitasking and POS software, adept at fostering team collaboration. Achieved significant improvements in service efficiency and guest experience.
Overview
2
2
years of professional experience
Work History
Suite Steward
Eden Park Catering
07.2024 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Host/Coordinator
Founding Farmers
11.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Business - Marketing
Auckland University of Technology
Auckland, NZ10.2026
Skills
- Hospitality
- Customer Service
- Team Collaboration
- Multitasking proficiency
- POS Software
- Adaptable to change
Timeline
Suite Steward
Eden Park Catering
07.2024 - Current
Host/Coordinator
Founding Farmers
11.2022 - 08.2023
Bachelor of Business - Marketing
Auckland University of Technology
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