Jemma Gilby
Wellington,Te Aro
Summary
Dedicated venue manager deeply committed to the team's well-being, safety, and compliance. I'm driven by a constant pursuit of personal and professional growth. I love discovering ways to improve, for both myself and other colleagues, and creating a supportive and positive environment that aligns with our business goals. Recognizing and utilizing individual strengths to enhance productivity is at the heart of my leadership style, ensuring a motivated and engaged team. With strong skills in time management and communication, we strive for operational excellence while nurturing a dynamic and cohesive work culture. You can count on me to always be open to opportunities and to do everything to support and improve the business.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Venue Manager
Archie Brothers & Holey Moley
07.2023 - Current
- Successfully Launched the venue when it opened and helped with venue set-up and back-of-house system set-up
- Shift Running - with host responsibilities in mind, setting S.M.A.R.T goals and driving my team to increase spend per guest
- Recruited and manage a team of 60–70 team members
- Rostering, forecasting, reports for daily, weekly, and monthly periods, reporting on trends, events that impact the business, and profit and loss.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated guest feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Performance management and conflict resolution meetings and proven improvement across the team.
Venue Manager
Holey Moley
07.2021 - 07.2023
- Shift Running - with host responsibilities in mind, setting S.M.A.R.T goals and driving my team to increase spend per guest
- Recruited and manage a team of 45 team members
- Rostering, forecasting, reports for daily, weekly, and monthly periods, reporting on trends, events that impact the business, and profit and loss.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated guest feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Performance management and conflict resolution meetings and proven improvement across the team.
Food and Beverage Manager
Pilkingtons
11.2019 - 07.2021
- Shift Running - with host responsibilities in mind, setting S.M.A.R.T goals and driving my team to increase spend per guest
- Managed inventory effectively, reducing waste and optimizing stock levels, Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events such as Birthday Parties, Weddings, Engagement parties etc
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Duty Manager
Milse
11.2017 - 11.2019
Wait Staff/ Bar Staff
Wyndham Cruises
09.2017 - 11.2017
Waitress then Maître D
Hurricanes Bar & Grill
11.2016 - 08.2017
Retail, Waitress, Catering and ride staff
Gulliver Kingdom
03.2011 - 07.2013
Manufacturing
Thorntons
07.2012 - 07.2014
Stores Person
TC Limited
07.2014 - 10.2016
Skills
- Writing and verbal communication
- Relationship Building
- Personnel Management
- Time Management
- Event planning and management
- Health and safety compliance
- Effective leader
- Financial Management & Budget Control
- KPI Tracking
- Customer Service
- Scheduling
- Problem-solving abilities
Certification
- LCQ
- Managers Certificate
- Mental Health First Aid
- First Aid
References
- Bernie Voice (Operations Manager -Archie Brothers- Wellington) - bvoice@fun-lab.com; 0210706722
- Lana Humble (Operations Manager - Holey Moley -Auckland) -lhumble@fun-lab.com - +61475333619
- Vanessa Lomax, owner of Pilkingtons, vanessa@pilkingtons.co.nz - 021771481
- Justyna White, Operations Manager at Milse, justyna@hipgroup.co.nz -0279018982
Timeline
Venue Manager
Archie Brothers & Holey Moley
07.2023 - Current
Venue Manager
Holey Moley
07.2021 - 07.2023
Food and Beverage Manager
Pilkingtons
11.2019 - 07.2021
Duty Manager
Milse
11.2017 - 11.2019
Wait Staff/ Bar Staff
Wyndham Cruises
09.2017 - 11.2017
Waitress then Maître D
Hurricanes Bar & Grill
11.2016 - 08.2017
Stores Person
TC Limited
07.2014 - 10.2016
Manufacturing
Thorntons
07.2012 - 07.2014
Retail, Waitress, Catering and ride staff
Gulliver Kingdom
03.2011 - 07.2013
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