Jemma Tonga
Hamilton,WKO
Summary
With a substantial amount of experience within the customer service and cleaning industry, I am confident I have gained a level of skills and knowledge to which I can apply to your company. A motivated and focused individual with a knack for organization and ability to work well under pressure. Always open-minded and keen to learn new skills to better benefit the company.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Tuatahi First Fibre
Te Rapa, Hamilton
09.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted available products and services to customers during service, account management and order calls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Attended regular training sessions on updates and changes within the industry or organization.
- Placed a high level of online orders for consumers to get connected with fiber.
Front of House Waitress
On A Roll Eatery
Hamilton Central, Hamilton
08.2022 - 09.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Organize bookings.
- General restocking and cleaning duties.
Bar and Wait Staff
The Alexander Bar and Bistro
Ballajura, Perth
06.2021 - 05.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Commercial Cleaner
BriJarCass
The Wheatstone Project Gas Plant, Onslow, West Australia
04.2018 - 01.2021
- Maintained Wheatstone's health and safety standards.
- Managed complete office cleaning, handling desks and cubicles,, conference areas, breakrooms, amenities and floors.
- Cleaned and thoroughly sanitized frequent-touch areas and refilled sanitizer stations.
- Managed upkeep of outside spaces, including removing debris and cleaning doors and handrails weekly.
- Supervised performance of staff through personal audits and job observations.
- Computer experience including signing, scanning, sending emails and creating tables on Word Excel.
- Use of electrical equipment such as industrial carpet cleaners, Karcher floor scrubbers, leaf blowers, and vacuum cleaners.
Bartender
Off Tap Pty Ltd
Port Hedland, West Australia
11.2016 - 01.2018
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
Hamilton LCQ Certificate Course -
The Training Bureau
Hamilton, NZ07.2023
Prepare To Work Safely in The Construction Industry (white Card) -
Express Online Training
03.2018
Provide Responsible Service of Alcohol -
Narbil Training
Online01.2015
Skills
- Computer literacy
- High-volume order processing
- Effective communication
- Active listening
- Call handling
- Data entry
- Research and analysis
- Conflict resolution
- Product knowledge
- Time management
- Team Training
- Equipment operation and safety
- Multi-tasking
References
References available upon request.
Timeline
Call Center Representative
Tuatahi First Fibre
09.2024 - Current
Front of House Waitress
On A Roll Eatery
08.2022 - 09.2024
Bar and Wait Staff
The Alexander Bar and Bistro
06.2021 - 05.2022
Commercial Cleaner
BriJarCass
04.2018 - 01.2021
Bartender
Off Tap Pty Ltd
11.2016 - 01.2018
Hamilton LCQ Certificate Course -
The Training Bureau
Prepare To Work Safely in The Construction Industry (white Card) -
Express Online Training
Provide Responsible Service of Alcohol -
Narbil Training
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