Jemy Prasad Thattil
Auckland,Albany
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Service Facilitator
Healthcare NZ
Albany, Auckland
05.2022 - Current
- Manage clients in the allocated regional area
- Ensure the most well trained support workers are placed with the clients
- Deliver high level planned proactive responsiveness to clients and support workers
- Ensure all communications are documented to manage incidents
- Provide relief coordination support to the client management team to cover both planned and unplanned leave
Retail Support Centre Representative
Bridgestone NZ
Ellerslie, Auckland
05.2021 - 05.2022
- Motivated to deliver exceptional customer service
- Confident with learning several new computer systems and being able to navigate different systems and screens while having a conversation with the customers at the same time
- Build rapport with the customers
- Ability to pick up information quickly putting the customers;' need first
- Recognize opportunities to upsell the customers to meet qualitative and quantitative targets
Guest Service Associate
V R Auckland City Hotel
Hobson Street , Auckland CBD
01.2021 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Premier Rewards Host
SKYCITY Entertainment Group
Federal Street, Auckland CBD
08.2019 - 12.2020
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
Event Coordinator
Orbinoz Event Planners
Kochi, Kerala , India
03.2018 - 01.2019
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Guest Relations Executive
City Seasons Hotel
Al Khuwair City Centre, Oman
04.2016 - 02.2018
- Managed and improved customer service functions for reception and lounge areas.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
Education
POST GRADUATE DIPLOMA - INTERNATIONAL HOSPITALITY MANAGEMENT
Auckland University of Technology
Auckland, NZ12.2019
MBA - TRAVEL AND TOURISM
KERALA UNIVERSITY
KERALA INSTITUTE OF TOURISM AND TRAVEL STUDIES08.2015
Bachelor of Arts - FUNCTIONAL ENGLISH
CALICUT UNIVERSITY
KERALA VARMA COLLEGE03.2013
Skills
- Teamwork and Collaboration
- Network Development
- Maintaining Customer Database
- Sales Expertise
- Marketing Strategy Development
Visa status
Open work visa till Jan 2023
Timeline
Service Facilitator
Healthcare NZ
05.2022 - Current
Retail Support Centre Representative
Bridgestone NZ
05.2021 - 05.2022
Guest Service Associate
V R Auckland City Hotel
01.2021 - 04.2021
Premier Rewards Host
SKYCITY Entertainment Group
08.2019 - 12.2020
Event Coordinator
Orbinoz Event Planners
03.2018 - 01.2019
Guest Relations Executive
City Seasons Hotel
04.2016 - 02.2018
POST GRADUATE DIPLOMA - INTERNATIONAL HOSPITALITY MANAGEMENT
Auckland University of Technology
MBA - TRAVEL AND TOURISM
KERALA UNIVERSITY
Bachelor of Arts - FUNCTIONAL ENGLISH
CALICUT UNIVERSITY
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