Summary
Overview
Work History
Skills
Qualifications Licenses
References
Timeline
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JENA MURTAGH

Orewa,Auckland

Summary

I'm a fit dependable enthusiastic person. I enjoy working with people and can offer great organizational and interpersonal skills. I am looking forward to to taking on my next professional role with a willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Event Administrator

Puhoi Pub (Part Time)
07.2020 - Current
  • Marketing, website maintenance, coordinating accommodation bookings, running live music bookings
  • Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
  • Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
  • Developed and maintained year-round calendar of events.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
  • Managed venue, labor and technical efforts of internal and external partners to successfully execute 3 events per year.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Negotiated contracts with vendors and suppliers to obtain best rates and services.
  • Monitored and controlled event expenditures to meet budgets.
  • Utilized social media to promote events and increase attendance.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Coordinated transportation and parking arrangements for guests and vendors.

Reception / Administrator / Relief Duty Manager

The Nautilus Ramada Suites
Orewa Auckland
07.2020 - 11.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Stored guest valuables in safe and individual boxes for security.
  • Monitored staff performance and provided feedback and guidance.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Implemented marketing and promotional initiatives to increase occupancy.

Confernece Coordinator / Administrator

Northridge Country Lodge
Silverdale Auckland
01.2008 - 04.2020
  • Administration/Office/Conference Coordination, Front of House Manager, House Keeping Manager
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information for their up coming conferences/events.
  • Reconciled account files and produced monthly reports.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Organized, facilitated wedding open days to increase wedding sales for the following wedding season.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw conference/wedding/function bookings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed weekly payroll for 15 employees via MYOB
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Sales Consultant

Harcourts Real Estate
01.2006 - 01.2008
  • Design and deliver successful marketing campaigns, negotiate sale and purchase agreements, manage client focused events
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Administration Assistant

Spicers Finances
01.2004 - 01.2006

Call Centre Operator

Cisco Systems
01.2003 - 01.2004

Skills

  • Am competent in the full suite of Microsoft products
  • Google Docs
  • RMS & Newbook CRM
  • Business Administration
  • Microsoft Office
  • Event Publicity
  • CRM Tracking
  • Marketing
  • Decision-Making
  • Time Management
  • Pricing Negotiation
  • Locating Venues
  • Event Sales
  • Event Budgeting
  • Clear Communication
  • Food Service Knowledge
  • Brochure and Publication Development
  • Social Media Marketing
  • Fundraising
  • Special Events Planning
  • Sponsorship Promotion and Organization
  • Database Maintenance
  • Event Planning

Qualifications Licenses

  • NCEA Level 4 Computing
  • Full NZ Drivers License
  • Managers License (Hospitality)
  • Legal Secretary Certificate NZCA
  • Diploma Travel Tourisim NZCEA

References

Bernie Mccallion, 021 514 626, Northridge Freda Blake, 09 427 0131, General Manager - Nautilus Toni Levert, 0212318089, character reference

Timeline

Event Administrator

Puhoi Pub (Part Time)
07.2020 - Current

Reception / Administrator / Relief Duty Manager

The Nautilus Ramada Suites
07.2020 - 11.2023

Confernece Coordinator / Administrator

Northridge Country Lodge
01.2008 - 04.2020

Sales Consultant

Harcourts Real Estate
01.2006 - 01.2008

Administration Assistant

Spicers Finances
01.2004 - 01.2006

Call Centre Operator

Cisco Systems
01.2003 - 01.2004

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JENA MURTAGH