Jeneke Meek
Hastings,New Zealand
Summary
Hardworking and reliable job seeker with strong organisational skills eager to secure entry-level Operating Theatre Assistant position. Compassionate, empathetic and respectful individual who is an active listener. Works well independently but also loves being part of a team and pitching in where required. Demonstrated consistently strong work ethic, proven multitasking abilities and thrives in fast-paced environments. Thoroughly enjoyed working in the health sector and keen to learn a new set of skills in order to develop a career in this industry.
Overview
8
8
years of professional experience
Work History
Booking and Events Manager
Peak House
11.2021 - 12.2022
- Maximised customer service by training staff, overseeing operations and resolving issues.
- Liaising with and meeting clients to understand event scopes of work, establish budgets and determine timelines for food selections and guest list finalisation.
- Organised wedding rehearsals, ceremonies and receptions.
- Managed administrative logistics of event planning and event booking.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated set up, management and pack down of various functions and weddings.
- Used Xero to create and send invoices to clients.
- Attended bridal industry events to promote services and build relationships with prospective vendors
Front of House Manager
Peak House
10.2019 - 05.2021
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Demonstrated leadership by keeping up with cleanliness, organisation and delegating roles to employees.
- Trained staff members on use of POS system.
- Managed inventory through effectively ordering beverages and front of house supplies.
- Performed cash handling activities, completing EOD cash ups and balancing of tills.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Rostering of staff for FOH and kitchen teams.
- Created policies and procedures for FOH to maintain consistencies with staff training, cleaning, opening and closing schedules.
- Designed spreadsheets for ordering of all beverages and FOH supplies containing list of suppliers, contact details and quantities to have on hand in order to keep stock levels in reasonable range whilst keeping business expenditure at minimum.
- Built and maintained supplier relationships.
- Assisted with initial opening of Peak House in November 2019, running of day to day café and management of functions.
- Duty Manager - Followed all safety requirements for alcohol service and ensured all bar staff adhered to liquor licensing requirements.
Pharmacy Technician
Boots Pharmacy
11.2010 - 12.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current information such as contact details and medications.
Customer Service Specialist
Inland Revenue Department
01.2006 - 06.2010
- Customer Service
- Data entry
- Inbound/Outbound phone service
- Performed face to face customer interviews
- Help desk/training of new employees
- Completing and responding to inbound correspondence
- Reception
- Complaints Resolution Coordinator
Education
Licence Controller Qualification
Service IQ
Hawkes Bay03.2021
Dispensary Assistant’s Course (NVQ Level 2 And 3)
National Pharmacy Association
Bristol, UK12.2011
Business, Administration And Computing
Whitireia Community Polytechnic
Wellington11.2006
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- 20 years of experience in Customer Service
- Upbeat and Positive Personality
- Problem solver
- Effective Written and Verbal Communication
- Work well autonomously as well as team player
- Administrative management
- Time management
- Takes initiative and learns fast
- Ability to interact and communicate well with others
- Love working with people and building relationships
Timeline
Booking and Events Manager
Peak House
11.2021 - 12.2022
Front of House Manager
Peak House
10.2019 - 05.2021
Pharmacy Technician
Boots Pharmacy
11.2010 - 12.2011
Customer Service Specialist
Inland Revenue Department
01.2006 - 06.2010
Licence Controller Qualification
Service IQ
Dispensary Assistant’s Course (NVQ Level 2 And 3)
National Pharmacy Association
Business, Administration And Computing
Whitireia Community Polytechnic
Similar Profiles
Fabienne KuhnFabienne Kuhn
Mental Health and Substance Use Counsellor at Peak HouseMental Health and Substance Use Counsellor at Peak House
Kim KozakKim Kozak
Youth Counsellor at Peak House Youth TreatmentYouth Counsellor at Peak House Youth Treatment
Sabrina E. CastorenaSabrina E. Castorena
Prep Cook, Line Cook at Pinnacle Peak Steak HousePrep Cook, Line Cook at Pinnacle Peak Steak House