Jenil Ghedia
Auckland,AUK
Summary
Personable and dedicated service representative who loves dealing with customers and having extensive experience in various industries.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Bartender/Front of House Staff Member (Part-Time)
Albert cafe & bar
Mt Albert, Auckland
03.2023 - 01.2024
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Processed payments accurately and efficiently with POS system.
- Trained new bartenders on drink preparation and upselling techniques.
Customer Service Engineer (Intern)
SASA Energy & co
Morbi, Gujarat, India
01.2022 - 02.2023
- Provided technical support and troubleshooting assistance to customers with hardware, software, and networking issues.
- Assisted with the development of customer service policies and procedures.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Collected, analyzed and reported on data for use in operational planning.
Document Control Officer
Indian Redcross Society
Ahmedabad, India
06.2021 - 12.2021
- Completed documentation and reports for business records to ensure that blood samples went to the right hospitals and delegated requests to a team of 15 staff
- Gathered, organized and input information into digital database.
- Communicated with various hospitals for smooth supply chain.
Receptionist (Part-Time)
Prakash Institute
Ahmedabad, India
01.2021 - 06.2021
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Collated, bound and stored computer-generated reports.
- Scheduled and confirmed appointments.
Education
Masters of Engineering Project Management - Project Management
Auckland University of Technology
Auckland12-2023
Bachelor of Technology - Instrumentation & Control
Nirma University
Ahmedabad05-2022
Skills
- Customer Service
- Leadership
- Team Work
- Critical Thinking
- Outgoing Personality
Softwares
- Point of Sale Software
- Ms project
- Ms office
- Labview
- TwinCat
Subjects
- Engineering Resource Efficiency
- Customer Support Data with Google sheets
- Customer Relations Management
References
References available upon request.
Timeline
Bartender/Front of House Staff Member (Part-Time)
Albert cafe & bar
03.2023 - 01.2024
Customer Service Engineer (Intern)
SASA Energy & co
01.2022 - 02.2023
Document Control Officer
Indian Redcross Society
06.2021 - 12.2021
Receptionist (Part-Time)
Prakash Institute
01.2021 - 06.2021
Masters of Engineering Project Management - Project Management
Auckland University of Technology
Bachelor of Technology - Instrumentation & Control
Nirma University
Similar Profiles
Kwanghee Joseph KimKwanghee Joseph Kim
Chef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine barChef at Tomodachi 2.0 brunch cafe & Izakaya bar, Waterfront View modern grill & wine bar
Harris TheodoridisHarris Theodoridis
Barista - Bartender at Speciality Cafe, Cafe, BarBarista - Bartender at Speciality Cafe, Cafe, Bar
Ramesh BashyalRamesh Bashyal
Chef at Chrysler Cafe and BarChef at Chrysler Cafe and Bar
Suchita AgrawalSuchita Agrawal
TEACHER at VIBGYOR HIGH SCHOOLTEACHER at VIBGYOR HIGH SCHOOL
Xinyu ShenXinyu Shen
Assistant Teacher at New ChannelAssistant Teacher at New Channel