Jenina Caneda
Auckland,AUK
Summary
Dynamic professional with extensive experience at Hilton Brown Swimming School, specializing in customer service and relationship management. Proven ability to multitask and utilize Microsoft Office Suite to enhance operational efficiency. Consistently achieves high customer satisfaction and loyalty through effective issue resolution and positive interactions. Dedicated to continuous learning and contributing to organizational success.
Overview
15
15
years of professional experience
Work History
Teacher Aide and After School Care Assistant
St. Pauls Primary School
08.2022 - Current
- Provided essential assistance to students with diverse learning needs, both individually and in-group settings.
- Supported school trips and supervised children during breaks as required.
- Implemented individualized education plan (IEP) objectives in collaboration with classroom teachers.
- Ensured the inclusivity of students with learning needs within the mainstream environment.
- Managed school resources effectively under direction.
Customer Service Specialist
Hilton Brown Swimming School
05.2013 - Current
- Warmly greeted and assisted customers, providing exceptional front-line service.
- Gracefully handled customer complaints, consistently achieving positive resolutions.
- Managed incoming phone calls and conducted facility tours for prospective clients.
- Cultivated strong relationships with families, fostering a welcoming environment.
- Processed bookings efficiently using an operating system, ensuring adherence to policies.
- Responded promptly and professionally to feedback, comments, and inquiries via various channels.
- Maintained accounts receivable files and accurately recorded daily transactions.
- Performed precise data entry for accounts receivable.
Personal Secretary
DMCI Homes
07.2012 - 06.2013
- Managed comprehensive documentation and record keeping.
- Prepared and distributed essential internal communications, including memos, letters, and emails.
- Developed and maintained the Manning Schedule.
- Supported marketing efforts by posting advertisements online.
- Maintained and updated sales reports, ensuring accuracy.
Administration Assistant
Banco de Oro
07.2011 - 12.2011
- Supported e-commerce operations by verifying merchant compliance with website requirements.
- Prepared and dispatched official communications and announcements to merchants.
- Monitored website enrolments and electronic statement of account processes for the e-commerce team.
- Assisted with general administrative tasks including encoding, faxing, typing, and document scanning and filing.
- Managed the reception and monitoring of merchant documents and requirements.
- Provided sales support for e-commerce initiatives during events.
Customer Service Representative
Philippines Pizza Inc.
07.2010 - 04.2011
- Addressed all customer inquiries and resolved complaints effectively.
- Ensured customer satisfaction by providing excellent service.
Education
Bachelor of Science - Business Administration Major in Human Resource Development Management
Polytechnic University of the Philippines
Sta. Mesa Manila, Philippines01.2011
Skills
- Interpersonal and customer service skills
- Microsoft Office Suite proficiency
- Motivation and energy
- Multitasking and pressure management
- Goal orientation
- Organizational skills
- Willingness to learn
Timeline
Teacher Aide and After School Care Assistant
St. Pauls Primary School
08.2022 - Current
Customer Service Specialist
Hilton Brown Swimming School
05.2013 - Current
Personal Secretary
DMCI Homes
07.2012 - 06.2013
Administration Assistant
Banco de Oro
07.2011 - 12.2011
Customer Service Representative
Philippines Pizza Inc.
07.2010 - 04.2011
Bachelor of Science - Business Administration Major in Human Resource Development Management
Polytechnic University of the Philippines
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