Jennah Mary Derbidge
Napier City
Summary
I’m an empathetic and friendly person who has a love for helping and working alongside people. I have found it extremely rewarding and beneficial for me over the last five years working in customer service, including working cooperatively in a team environment. Just as much as I enjoy working with people, I like getting stuck into my own personal tasks. I love art and I produce portrait drawings and have commissioned some. I went to Victoria University of Wellington in 2019 to study psychology, criminology and film. I enjoyed it however I had to return to Napier for surgery. Since then, I've used my time in Napier to gain more work experience and think about my options and interests. I now work at the Hawke’s Bay Regional Council doing customer service work, and dabbled in application analysing during the Disaster Relief Fund in 2023. I also learnt Japanese for five years in high school and I loved that this enabled me to be able to relate and speak to people of other cultures.
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
Hawke’s Bay Regional Council
07.2023 - Current
- Answering general queries from customers in person, over the phone and via email pertaining to the cyclone response, bus routes, rates information, MyWay service and more
- Operating payments counter eg. Rates, bus cards, lease hold accounts
- Reception work – first point of contact, leading people to the right place, signing in and out of guests, mail inbound and outbound, closing procedures including cash handling, using different operating systems: Magiq, Zendesk, OnLocation, PureCloud, VOC
- Job allocation – finding the right team/person for the query
- Developing relationships with customers and colleagues
Disaster Relief Fund Application Analyst
Able Personnel (Hawke’s Bay Regional Council)
03.2023 - 07.2023
- · Loading in paper copy applications
- · Following criteria and trust model to allocate funding to individuals / charities
- · Using judgement to approve and decline applications
- · Investigating legitimacy in applications by using Magiq, LVI, GIS flood zone list and red/yellow sticker lists per district as references
- · Following up with applicants via email/phone
- Strong level of empathy toward affected parties
Café worker / FOH
Café Tennyson
05.2022 - 01.2023
Café all rounder
That Sandwich Place
10.2021 - 05.2022
- Greeting and serving customers
- Cook, slice, package meat (chicken, beef, ham, pork)
- Prepare and cook all recipes for ingredients of all sandwiches
- Make fresh and toasted sandwiches to standard
- Work the till and handle cash and card transactions
- Opening and closing the shop, alarming and locking
Cashier / Team member
Night ‘n Day @ Gull
02.2021 - 08.2021
Grocery and general assistant / checkout operator
New World Onekawa
10.2020 - 01.2021
Education
High School -
Tamatea High School
01.2018
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Victoria University of Wellington
01.2020
Skills
- Multitasking
- Conflict resolution
- Patience and ability to understand and deal with a range of people
- Communication - express ideas clearly and confidently
- Developing relationships with customers & coworkers
- Confidence and empathy
- Dedicated and punctual
- Attention to detail
- Creative eye
- Knowledge in Microsoft programs
- Admin abilities
- Critical thinking and working under pressure
- Team player
Languages
Maori
Elementary
Japanese
Limited Working
Timeline
Customer Experience Representative
Hawke’s Bay Regional Council
07.2023 - Current
Disaster Relief Fund Application Analyst
Able Personnel (Hawke’s Bay Regional Council)
03.2023 - 07.2023
Café worker / FOH
Café Tennyson
05.2022 - 01.2023
Café all rounder
That Sandwich Place
10.2021 - 05.2022
Cashier / Team member
Night ‘n Day @ Gull
02.2021 - 08.2021
Grocery and general assistant / checkout operator
New World Onekawa
10.2020 - 01.2021
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Victoria University of Wellington
High School -
Tamatea High School