Jennelyn Bautista
Tokoroa,WKO
Summary
Dynamic professional with extensive experience in customer service. Proven ability to build strong relationships and resolve complaints effectively. Skilled in cash handling and consistently enhancing operational efficiency and client satisfaction. Adept at multitasking and communicating effectively in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Team Member
KFC
Whangarei, Whangarei
09.2017 - 10.2020
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Participated in regular training sessions to improve product knowledge and service skills.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
Loan Manager
Access Finance(Philippines)
San Antonio, Nueva Ecija
02.2014 - 03.2017
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Approved or denied loan applications and explained reasoning behind decisions.
- Located and suggested loan packages that met client needs and priorities.
- Managed a portfolio of existing loans and monitored payment status.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Call Center Representative
Minacs(Philippines)
Makati, Makati
08.2013 - 01.2014
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
Teacher
Trinity Sto Cristo San Antonio Nueva Ecija
San Antonio, Nueva Ecija
06.2008 - 03.2009
- Supervised students throughout day, both in classroom and outside during breaks.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
Education
Bachelor of Science - Education
Nueva Ecija University of Science And Technology
Philippines04-2008
Skills
- Customer service
- Cash handling
- Inventory management
- Relationship building
- Sales support
- Loan processing
- Document review
- Record keeping
- Complaint resolution
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Multitasking Abilities
Timeline
Team Member
KFC
09.2017 - 10.2020
Loan Manager
Access Finance(Philippines)
02.2014 - 03.2017
Call Center Representative
Minacs(Philippines)
08.2013 - 01.2014
Teacher
Trinity Sto Cristo San Antonio Nueva Ecija
06.2008 - 03.2009
Bachelor of Science - Education
Nueva Ecija University of Science And Technology
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