Jenni Robertson
Auckland,Auckland
Summary
Personable professional with fantastic customer service skills. Knowledgeable in tackling issues and concerns with poise. Reliable and approachable with high attention to detail.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Head Held High
01.2023 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Established team priorities, maintained schedules and monitored performance.
- Invoicing, invoice chasing and Xero experience
Self Employed Cleaner/Fudge Sales
More To It Ltd
10.2013 - 01.2023
- CLEANING: Own cleaning business
- Sourcing new clients, creating job lists and pricing
- Using initiative and going the extra mile to consistently keep clients happy
- Time management
- Invoicing.
- FUDGE SALES: Door to door sales to businesses with own homemade fudge and baking products
- Sourcing clients for client gifts/boxes and delivery
- Sourcing wholesale packaging etc and creating price lists
- Dealing with customers requests and giving exceptional customer service! Keeping customers coming back for more! Selling at farmers markets etc.
Sales & Accounting Support
Forge Creative
10.2007 - 12.2009
- Creating sales orders into system
- Supporting Account Managers with orders and queries
- Accounting support to the Accounts Manager with spreadsheets, invoicing etc
- Giving friendly, helpful customer service to clients and new customers
- Filling orders, fixing any mistakes, taking customer calls
- Ordering supplies.
Purchasing/Accounting Assistant
Waitakere City Council
07.2002 - 02.2004
- Processing invoices in council system
- Filing of documents
- Assisting the Accounts Manager with paying invoices, spreadsheets etc
- Accepting deliveries and managing the loading dock
- Receiving calls with problems and solving these
- Using problem solving skills and initiative daily.
Customer Service Operator/Rewards Distributor
Carlson Marketing Group/Hotpoints
03.2001 - 06.2002
- Receiving incoming calls with requests and redeeming points with the hotpoints system
- Staying calm and helpful with unhappy customers
- Problem solving
- Inputting data into computer system
- Issuing vouchers/gift cards etc.
Early Childhood Educator
Kindercare
03.1999 - 03.2001
- Caring for, and educating up to 25 preschoolers
- Responsible for organising activities, keeping children safe
- Problem solving daily with children's needs/concerns
- Working alongside Team Leader
- Liaising with parents about wants, needs and concerns
- Managing difficult situations.
Education
Real Estate Sales Certificate -
AUT
Distance Learning01.2006
Diploma of Early Childhood Education (1 Year) -
New Zealand Tertiary College
Grafton, Auckland City01.2000
Higher School Certificate -
Massey High School
Massey, Auckland01.1999
Skills
- Fantastic customer service skills
- Quick to learn new tasks
- Uses initiative well
- Good computer knowledge
- Helpful, friendly, warm, empathetic
- Great attention to detail
- Committed to finishing tasks well
- Respectful
- Great problem-solving and planning
- Happy to help wherever needed
- Great people skills
Volunteer Work
For the past 5 years my husband and I have organised a major Christmas event at our large church (Church Unlimited) called Christmas Wonderland. This involves many many hours of planning months beforehand, organising helpers, recruiting volunteers, trying to source donations, coming up with new and exciting ideas for displays and executing it all to a high standard that allows the community to enjoy and experience a magical event. The look on children's faces and excitement that this creates, makes the volunteer hours worth it! I love feeling like I've helped make a difference and brought joy to the community.
Timeline
Customer Service Manager
Head Held High
01.2023 - Current
Self Employed Cleaner/Fudge Sales
More To It Ltd
10.2013 - 01.2023
Sales & Accounting Support
Forge Creative
10.2007 - 12.2009
Purchasing/Accounting Assistant
Waitakere City Council
07.2002 - 02.2004
Customer Service Operator/Rewards Distributor
Carlson Marketing Group/Hotpoints
03.2001 - 06.2002
Early Childhood Educator
Kindercare
03.1999 - 03.2001
Real Estate Sales Certificate -
AUT
Diploma of Early Childhood Education (1 Year) -
New Zealand Tertiary College
Higher School Certificate -
Massey High School
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