Open To Work
Jennie Aquino
Hillsborough Christchurch,CAN
Summary
Dynamic professional with a strong focus on effective communication, outstanding customer service, and problem-solving. Experienced in managing daily operations and inventory in fast-paced environments, driving efficiency and enhancing customer satisfaction.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Acting Manager / Bartender
Woolston Sports Bar
Woolston Christchurch, Canterbury
06.2025 - Current
- Completed Servewise Certification to manage intoxication, prevent sales to minors, and implement host responsibility, reducing alcohol-related harm.
- Completed LCQ Certification for ensuring compliance with the Sale and Supply of Alcohol Act 2012 by certifying knowledge of legal responsibilities.
- Built rapport with patrons to enhance their overall experience. to create a welcoming and enjoyable atmosphere.
- Assisted in managing daily operations and workflows in busy a busy retail environment.
- Coordinated inventory management to ensure adequate stock levels for customer demand.
- Maintained a clean and organized store environment for optimal customer engagement.
- Monitored sales performance and provided feedback to improve team effectiveness.
- Collaborated with upper management to implement store promotions and marketing strategies.
- Followed all safety and health regulations while preparing drinks and serving food.
Bartender
Opawa Bowl and Jack
Opawa Christchurch, Canterbury
03.2025 - 06.2025
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Provided tailored drink recommendations and menu selections to enhance customer satisfaction.
- Coordinated with team members to deliver timely and efficient service during high-volume shifts.
- Ensured cleanliness and organization of bar area to enhance customer experience and maintain safety standards.
- Followed safety and hygiene standards for food and beverage handling.
- Managed stock levels and replenished bar supplies to ensure seamless service during busy periods.
- Executed cash transactions and payments accurately to uphold financial integrity and customer trust.
E-Commerce Manager
MFK Beauty
Manila, Philippines
12.2020 - 01.2024
- Developed and implemented e-commerce marketing strategies, increasing online visibility and customer engagement.
- Managed product listings and optimized content for search engines, enhancing search rankings and increasing organic traffic.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Analyzed website traffic and customer behavior with analytics tools to inform marketing strategies.
- Analyzed customer feedback and implemented strategies to enhance user experience, resulting in higher satisfaction and retention.
- Coordinated with suppliers to ensure timely inventory replenishment, supporting seamless online sales.
- Collaborated with the customer service team to resolve order-related issues promptly.
- Trained team members on best practices for online merchandising and promotions.
Technical Support Specialist
Ingram Micro
Taguig Metro Manila Philippines, Manila
09.2017 - 12.2020
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Diagnosed complex technical problems and implemented solutions in a timely manner.
- Guided customers through product inquiries and troubleshooting steps to enhance user experience.
- Provided technical support for hardware and software issues at Ingram Micro.
- Assessed software and hardware performance, recommending targeted improvements and upgrades to enhance system reliability.
- Delivered exceptional customer service, fostering positive relationships and achieving high customer satisfaction ratings.
- Trained junior staff on troubleshooting techniques and best practices, improving team efficiency and knowledge retention.
Education
Bachelor of Science - Computer Science
Lyceum of The Philippines Uni
Manila Philippines04-2017
Skills
- Point of sale systems
- Outstanding customer service
- Inventory management
- Health and safety practices
- Strong multitasking
- Time management
- Effective communication
- Problem solving
- Excellent judgment
- System analysis
- Ticketing system proficiency
- Desktop support
- Positive and friendly attitude
- Team collaboration
Languages
English
Full Professional
Filipino
Native/ Bilingual
Certification
Licence Controller Qualification (LCQ)
Affiliations
Philippine Animal Welfare Society Philippines (2015-2017)
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$55000/yr - $100000/yrTimeline
Acting Manager / Bartender
Woolston Sports Bar
06.2025 - Current
Bartender
Opawa Bowl and Jack
03.2025 - 06.2025
E-Commerce Manager
MFK Beauty
12.2020 - 01.2024
Technical Support Specialist
Ingram Micro
09.2017 - 12.2020
Bachelor of Science - Computer Science
Lyceum of The Philippines Uni