Jennifer Bennett
Auckland,New Zealand
Summary
Experienced retail management professional driving store performance through effective team collaboration and strategic planning. Adept in inventory management, customer service, and staff development, ensuring consistent operational success. Recognized for adaptability and reliability in meeting changing business needs while maintaining high standards and achieving results. Results-driven approach to exceed company sales goals. Forward-thinking approach in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Housing Worker
Lifewise-Auckland City
Auckland, New Zealand
07.2021 - 12.2022
- Building relationships with Clients usually in there homes to support them to sustain their tennancy
- Working with two MSD contracts, 1
- Sustaining Tennanies 2
- Emergency housing (supporting clients to find permanent accomadation and out of emergency accomadation)
- Goal setting, Action plans, budget planning
- Cleaning, packing, sourcing furniture, house searching & viewing, arranging services ie: Power, internet, food assistance
- Support with WINZ, support with Kianga Ora
Store Manager/ Retail
Peaches & Cream
Auckland, New Zealand
02.2015 - 07.2021
- Adult Store: Worked a few different roles from Store Manager, store floater, assisting in warehouse stock and merchandizing
- Majority Store Manager sole charge Position
- Inventory management
- Ordering stock, Banking, cash handling, daily running of the shop
- KPI targets- met and monitored
- POS system
- Merchandising, Window displays
- Training staff
- Loss & prevention, Incident reports Returns and complaints
- Product Knowledge threw training and research
- Customer satisfactionA fun job working to help all walks of life building a quick close connection to help them with very personal needs and requests
Team Leader/ Peer Support worker
Mahi-Marumaru
Marumaru, New Zealand
09.2010 - 11.2014
- Company Overview: Was the first Peer service in NZ for Drug and Alcohol
- All Staff have lived experience of addictions & or Mental health
- Lead team of 8 Peer support workers
- Completed performance reviews each quarter
- Supporting staff in training needs
- Reporting to upper management
- Building Strategic relationships with stake holders
- Daily day to day operational management of satellite service
- Monthly planned supervision of staff
- Main point of contact for inquiries and service information
- Monthly reporting
- Service representation
- Working with Service users to identify what changes they needed to work on in there Drug &Alcohol issues
- Running of groups
- Policy and procedure input and recommendations
- Petty cash, Time sheets
- Team building
- I T represtentative
- Was the first Peer service in NZ for Drug and Alcohol
- All Staff have lived experience of addictions & or Mental health
Education
Level 4 in First line Management - Mental health & Addictions
Blueprint for learning
Wellington City, Wellington12.2012
4 credits level 5 in Supervision skills for health and social services professionals -
Unitec Institute of Technogology
Auckland City, Auckland12.2012
Certificate in Process Improvement Management -
Kaizen Institute
Auckland Central, Auckland03.2012
Certificate in Intentional peer support -
Sherry Mead & Chris Hansen
Auckland12.2010
Skills
- Exceptional customer support/ service
- Leadership
- Effective communication
- Retail management
- Adaptive selling techniques
- Highly motivated
- Detail-oriented
- Process improvements
- Store operations
- Point of sale systems
- Sales strategies
- Work Planning and Prioritization
Certification
Class 1 Driver Licence, 11/01/24, 11/30/34
Eligible To Work
Yes
Timeline
Community Housing Worker
Lifewise-Auckland City
07.2021 - 12.2022
Store Manager/ Retail
Peaches & Cream
02.2015 - 07.2021
Team Leader/ Peer Support worker
Mahi-Marumaru
09.2010 - 11.2014
Level 4 in First line Management - Mental health & Addictions
Blueprint for learning
4 credits level 5 in Supervision skills for health and social services professionals -
Unitec Institute of Technogology
Certificate in Process Improvement Management -
Kaizen Institute
Certificate in Intentional peer support -
Sherry Mead & Chris Hansen