Summary
Overview
Work History
Education
Skills
Other Languages
Affiliations
Volunteering
Timeline
Generic

JENNIFER HAM

Summary

Motivated individual with 6 years of experience in providing exceptional service and sales support. Intelligent and always detail-oriented in customer service, providing high communication and listening skills to best engage with customers. Strong team member committed to all activities necessary for store success. I am able to demonstrate efficient and strong work ethics when under pressure, ensuring store operations are always carried out effectively.

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant

Life Pharmacy Howick
05.2024 - Current
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Answered patient enquiries regarding drug interactions, side effects and dosage instructions.
  • Delivered quality care to patients through close collaboration with pharmacist.

Pharmacy Assistant

Chemist Warehouse
09.2022 - 11.2023
  • Engaged with customers to recommend supplements and over-the-counter medication, comprehensively explaining the different benefits and side effects in order to align with customers' needs for their current or future health issues. The role also included ensuring high stock levels on shelves, managing click & collect orders, and using the POS system.

Barista, Cashier, Front of House Staff

Sierra Cafe
01.2021 - 02.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Retail Salesperson

KESS
02.2020 - 12.2021
  • Recommended merchandise to customers based on needs and preferences.
  • Guaranteed secrecy of internal information including upcoming promotions, sales, and performance of brand.
  • Stocked shelves and supplies and organised displays to focus customer attention on specific items
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Waitress, Cashier, Front of House Staff

Ken
03.2019 - 02.2021
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Education

Bachelor of Pharmacy -

University of Auckland
2024-2026

Biomed First Year -

University of Auckland
2023

NCEA Level 1,2,3 With Excellence Endorsement -

Botany Downs Secondary College

Skills

Soft Skills

  • Efficient Teamwork/Collaboration
  • Service Oriented - Building Customer Loyalty
  • Merchandising and Display
  • Monitor stock, control testers and samples stock
  • Able to work under pressure

Hard Skills

  • Transactions and Cash Handling
  • Microsoft Office, POS system

Other Languages

Korean
Native/ Bilingual
Japanese
Limited

Affiliations

  • ABRSM Grade 8 Piano - with Distinction
  • 2019 South Auckland Piano Competition - Gold Recipient
  • 2020 Spelling Bee - First Place Recipient
  • Auckland City Mission Youth Volunteering Service Award

Volunteering

I. Student Volunteer - Bruce McLaren Retirement Village (March-May 2021)

  • Worked at the Dementia unit alongside doctors and nurses taking care of patients attending to their needs - providing assistance and monitoring patients' taking medication.
  • Coordinated successful group events to foster and maintain patients' cognitive well-being.
  • Scheduled and accompanied patients to medical appointments.

II. Student Volunteer - Korean Peace Presbyterian Church (2017-Present)

  • Keyboard player for the worship band for the Korean Peace Church every Saturday.

III. Sylvia Park Christmas Gift Wrapping Volunteer (November-December 2021)

Timeline

Pharmacy Assistant

Life Pharmacy Howick
05.2024 - Current

Pharmacy Assistant

Chemist Warehouse
09.2022 - 11.2023

Barista, Cashier, Front of House Staff

Sierra Cafe
01.2021 - 02.2022

Retail Salesperson

KESS
02.2020 - 12.2021

Waitress, Cashier, Front of House Staff

Ken
03.2019 - 02.2021

Bachelor of Pharmacy -

University of Auckland

Biomed First Year -

University of Auckland

NCEA Level 1,2,3 With Excellence Endorsement -

Botany Downs Secondary College

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JENNIFER HAM