Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Harding

Leeston,CAN

Summary

Seasoned Cafe Owner with a proven track record at Honey cafe andHoneybee Hive, adept in small business operations and exceptional customer service. Leveraged barista skills and social media marketing to enhance brand visibility and customer satisfaction. Skilled in staff management and menu development, significantly improving profitability and team performance.

Professional in culinary and hospitality industry with history of managing successful cafe operations. Known for driving team collaboration and achieving outstanding results through adaptive leadership. Expertise in customer relations, staff training, and operational efficiency.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than five years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

18
18
years of professional experience

Work History

Cafe Owner

Honeybee Hive
07.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Mentored and trained employees to improve performance and encourage professional growth.

Cafe Owner

Honeycafe
01.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Cook

Dragonfly Cafe
04.2019 - 01.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Cleaner

Kingsgate Hotel
06.2014 - 04.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Manager

KFC Restaurant
10.2006 - 03.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

5th Form -

Greymouth High School
Greymouth, WTC

Skills

  • Barista skills
  • Food safety
  • Health and safety compliance
  • Social media marketing
  • Employee scheduling
  • POS system operation
  • Menu development
  • Beverage preparation
  • Cafe inventory
  • Menu pricing
  • Business planning
  • Staff hiring
  • Small business operations
  • Verbal and written communication
  • Staff management
  • Customer service
  • Catering services
  • Safe food handling
  • Recipes and menu planning

Timeline

Cafe Owner

Honeybee Hive
07.2024 - Current

Cafe Owner

Honeycafe
01.2021 - Current

Cook

Dragonfly Cafe
04.2019 - 01.2021

Cleaner

Kingsgate Hotel
06.2014 - 04.2019

Manager

KFC Restaurant
10.2006 - 03.2008

5th Form -

Greymouth High School

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Jennifer Harding