Jennifer Heo
Rotorua,BOP
Summary
Dedicated Customer Service Specialist providing skills to priortise and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and team goals. Known for successfully handling escalated client support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Interpreter
TransNational
01.2022 - Current
- Compiled background information on content and context of translations for intended audience.
- Translated written texts from one language to another accurately and efficiently.
- Interpreted conference calls and other workplace communications in real-time.
Salesperson
RayWhite
Rotorua
01.2021 - Current
- Advised sellers on making homes more appealing to buyers in competitive marketplace
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price
Accounts Assistant
Rotorua Heritage Farm Ltd.
Fairy Springs, Rotorua
11.2019 - 03.2020
- Processed company receipts, sales invoices and payments from customers and suppliers
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes
- Entered employee records, time cards and miscellaneous deductions for payroll
- Coded invoices and other records to maintain organized and accurate records
Team Leader
Green More Co., Ltd.
Gwacheon, Seoul
03.2017 - 01.2019
- Followed staffing strategies to achieve production goals
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements
- Organized and prioritized incoming work orders, and optimized team workflows and resources to handle dynamic demands.
- Managed the processing of new hires and terminations in the payroll system.
- Analyzed payroll expenses and developed strategies to optimize payroll budget and reduce costs.
Teacher
LangCon English
Suwon, Seoul
09.2015 - 09.2016
- Helped students build learning and study skills to achieve educational goals
- Monitored student progress using exams and assignments to check for thorough understanding
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
Education
Diploma - Legal Studies
Toi Ohomai Institute of Technology
NZ05-2024
NCEA Level 1,2,3 -
John Paul College
Rotorua12.2007
Bachelor of Business - Accounting
AUT
AucklandSkills
- Business development
- Customer relations
- Networking
- Communicating
- Fluent bilingualism
- Written document translation
Certification
- New Zealand Certificate in Real Estate (Salesperson)(Level 4), 2020
- New Zealand Diploma in Legal Executive Studies (Level 6), 2024
Languages
- Korean, Native
- English, Bilingual
Timeline
Interpreter
TransNational
01.2022 - Current
Salesperson
RayWhite
01.2021 - Current
Accounts Assistant
Rotorua Heritage Farm Ltd.
11.2019 - 03.2020
Team Leader
Green More Co., Ltd.
03.2017 - 01.2019
Teacher
LangCon English
09.2015 - 09.2016
Diploma - Legal Studies
Toi Ohomai Institute of Technology
NCEA Level 1,2,3 -
John Paul College
Bachelor of Business - Accounting
AUT
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