Jennifer Hlabangana
Henderson,Auckland
Summary
Resilient Corrections Officer recognized for high productivity and efficient task completion and has a background in health support work. Skilled in conflict resolution, behavioural management techniques, and emergency response protocols. Excellent in communication, teamwork, and adaptability to maintain order and safety within correctional facilities. Committed to upholding security standards and rehabilitation processes with integrity and professionalism.
Overview
10
10
years of professional experience
Work History
Corrections Officer
Department of corrections
Albany, Auckland
10.2024 - Current
- Monitored inmate behaviour to maintain safety and security within the facility.
- Enforced facility rules and regulations to ensure compliance among inmates.
- Assisted in emergency response situations, following established protocols.
- Conducted regular inspections of cells and common areas for contraband.
- Documented daily activities, incidents, and inmate interactions accurately.
- Participated in training sessions on safety procedures and conflict resolution techniques.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Conducted fire, safety and sanitation inspections.
Health support worker
Vision West, West Auckland
Henderson, Auckland
07.2024 - 10.2024
- Assisted patients with daily living activities and personal care needs.
- Supported patients in mobility exercises and physical therapy routines.
- Followed care plans as directed by nursing staff to ensure quality care.
- Helped patients maintain their independence while providing support when needed.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Administered medications as prescribed by the physician.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Operated machinery safely to ensure efficient production processes.
Caregiver
looked after my mother
Gweru, Zimbabwe
01.2017 - 07.2021
- Managed medication schedules and ensured timely administration of prescriptions.
- Assisted my mother with maintaining good personal hygiene.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained a clean and safe living environment through routine housekeeping tasks.
- Monitored physical health changes and communicated concerns to healthcare providers.
- Supported bathing, dressing and personal care needs.
- Provided companionship for my elderly mother by engaging in conversation and participating in recreational activities.
- Drove my mothert to doctors' appointments and social outings.
Education
Offender Management Level 3
Earn Learn
Auckland, NZ01-2025
Some College (No Degree) - Humanitarian Emergencies
Middlands State University
Zimbabwe01-2022
High School Diploma -
St Werburgh's High School
Zimbabwe11-2008
Skills
- De-escalation techniques
- Team collaboration
- Effective communication
- Records management
- Safety and security enforcement
- Evidence preservation
- Inmate classification
- Conflict resolution skills
- File and record maintenance
- Ethical standards of conduct
- Interpersonal communication
- Care plan implementation
- Patient management
- Documenting behaviours
- Time management
- Behaviour monitoring
- Report documentation
Timeline
Corrections Officer
Department of corrections
10.2024 - Current
Health support worker
Vision West, West Auckland
07.2024 - 10.2024
Caregiver
looked after my mother
01.2017 - 07.2021
Offender Management Level 3
Earn Learn
Some College (No Degree) - Humanitarian Emergencies
Middlands State University
High School Diploma -
St Werburgh's High School