Jennifer-Karen Sell
Milton,Dunedin
Summary
I am a task-focused, reliable, and hands-on learner, capable of quickly picking up new skills and adapting to any workplace environment I am placed in. I am a hard worker and take pride in completing my work on time. I have great people skills and enjoy meeting new people and having a laugh when appropriate. A highly motivated and customer-focused individual with a proven ability to quickly learn new skills and excel in fast-paced environments. Possesses strong communication and problem-solving abilities, with experience in customer service, hospitality, and claims assistance. Also, quantify where possible
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Experience Representative
ACC
Dunedin, Dunedin
09.2024 - Current
- Provided customer service and support to clients, assisting them with their accident claims.
- Demonstrated customer service, personal resilience, and the ability to work effectively in a fast-paced environment.
- Provided empathetic and efficient customer service to clients navigating the accident claims process. This involved actively listening to their concerns, accurately processing claims information, and providing timely updates, resulting in consistently positive feedback.
- Tracked key performance indicators related to customer satisfaction such as call resolution time, first contact resolution rate.
- Handled escalated calls from customers with professionalism and empathy.
- Ensured customer satisfaction by responding to queries quickly and accurately.
- Coordinated with other departments to ensure customer requests were addressed promptly.
- Assisted customers in navigating the website and providing technical support.
Sales Assistant
MITRE 10 MOSGIEL
Mosgiel, Dunedin
06.2021 - 09.2024
- Worked in a small busy Mitre 10 store interacting with customers daily, helping them with their D.I.Y. jobs or assisting with product fixes and replacements.
- Provided customer service, cash handling, leadership skills, cleaning, key cutting, web order assistance, phone inquiries, pricing, and stock ordering.
- Assisted customers with their home improvement projects by providing product advice, locating materials, and processing sales transactions.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Replenished merchandise on shelves as needed throughout the day.
- Managed cash register transactions accurately and efficiently.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Provided excellent customer service to clients in person and over the phone.
- Informed customers about current promotions and discounts.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers and provided assistance with product selection.
- Processed orders accurately and efficiently using a POS system.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Assisted customers with returns, exchanges and refunds.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Processed special orders for out-of-stock items when necessary.
- Ensured compliance with company policies and procedures at all times.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Assisted customers in locating products, providing detailed information and recommendations.
- Built and maintained relationships with peers and upper management to drive team success.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
Duty Manager/Café All Rounder
BLEND ESPRESSO
- Worked in a busy café making quality coffee, serving customers, and managing my team.
- Duties included cleaning, duty managing, taking orders, prepping food, maintaining a clean environment, making quality coffee, making non-alcoholic and alcoholic beverages, and cash handling.
- Managed daily operations of a high-volume cafe, including supervising a team of staff, handling cash and POS transactions, preparing food and beverages, and ensuring a clean and welcoming environment.
Duty Manager/Café All Rounder
CHAMBER OF COFFEE DUNEDIN INTERNATIONAL AIRPORT
- Worked in a fast-paced environment, maintaining and providing a high standard of customer care and service while managing my team.
- Responsibilities included making quality coffee, serving customers, duty managing, cleaning, food preparation, baking, and opening and closing procedures.
- In a high-pressure airport environment, managed cafe operations, ensuring efficient service and customer satisfaction. Oversaw a team of Y employees, handled Z transactions daily, and maintained strict hygiene standards.
Education
Certificate for Food Safety Methods in Food Business -
01.2012
Certificate for NC Hospitality Entry Skills Level 2 Barista -
01.2012
National Certificate in Hospitality (Entry Skills) -
01.2012
Youth Guarantee Certificate of Achievement -
01.2012
National Certificate of Educational Achievement Level 2 -
01.2011
National Certificate in Professional Restaurant, Bar and Wine -
National Certificate in Animal Care -
Skills
- Customer Assistance
- Communication
- Conflict Resolution
- Active Listening
- POS Systems
- Cash Handling
- Inventory Management
- Microsoft Office Suite
- Team Leadership
- Training
- Delegation
- Scheduling
References
- JESSICA CAMPBELL, 0278829647, jessicaleighcam@gmail.com
- JAZ GARRICK, 0278654772, jasminegarrick@hotmail.com
Phone
mobile, 0273331481
Timeline
Customer Experience Representative
ACC
09.2024 - Current
Sales Assistant
MITRE 10 MOSGIEL
06.2021 - 09.2024
Duty Manager/Café All Rounder
BLEND ESPRESSO
Duty Manager/Café All Rounder
CHAMBER OF COFFEE DUNEDIN INTERNATIONAL AIRPORT